Shawn Henderson
Baltimore
Summary
Dedicated and results-oriented Associate with a strong history of delivering exceptional customer obsession and operational support in Amazon's fast-paced FC environment. Known for keen attention to detail and adept at troubleshooting technical issues to maintain efficient workflows and enhance customer satisfaction. Eager to leverage my strong communication and analytical skills to uphold Amazon's standards of excellence and consistently exceed performance expectations.
Overview
2
2
years of professional experience
Work History
Flow Lead - Outbound
Amazon
03.2024 - Current
- Proactively monitored work flow (buffers) in Outbound and identified bottlenecks to ensure maximum volume output and reduce overall shift operational cost
- Utilize Visualization program to monitor jams or issues across Outbound, PCF, and Shipdock to collaborate with RME to ensure timely maintenance and repairs of equipment, resulting in minimal downtime and increased productivity
- Collaborate with Flow Manager and Central Flow (CF) team to generate and adjust plans to maintain maximum performance throughout the shift.
Process Guide - Outbound
Amazon
05.2023 - Current
- Assisted management in optimizing staffing at the start of each period using Staffing Command Center (SCC) to reduce overall inferred time/ Idle time for the department and recommend strategies for continuous process optimization and organizational growth through Rainbow and Grafana
- Liaison in monitoring tray count throughout the shift to ensure smooth coordination with department floaters on whether to add or reduce tray count to prevent potential bottlenecks on sort side and assist with jam management (Jam clear Certified)
- Conducted regular engagement audits to ensure pack/sort associate compliance with established standard work and rate goals to improve overall department performance and quality assurance.
Learning Ambassador
Amazon
11.2022 - 05.2023
- Conduct assessments and evaluations to measure the effectiveness of training programs and recommended improvements based on feedback
- Acted as a mentor and coach to associates and other Learning Ambassadors, providing ongoing support and guidance to help them achieve their professional development goals
- Trained new associates during site tours on proper safety procedures and protocols to promote a culture of safety consciousness in the workplace.
Problem Solve/ Dwell Lead - Outbound
Amazon
10.2022 - 03.2023
- Led a team of problem solvers to analyze complex issues and develop innovative solutions that improved efficiency and streamlined processes to minimize CPT misses
- Utilized data-driven approaches with tools like RODEO and FC Research to identify patterns and trends, leading to data-informed decisions and continuous improvement initiatives.
Education
GED -
Baltimore City Community College
Baltimore, MD11.2023
Skills
- Deep Dive
- Microsoft Office
- Quality Assurance
- Teamwork
- Active Listening
- Be Curious
- Earn Trust
- Ownership
Timeline
Flow Lead - Outbound
Amazon
03.2024 - Current
Process Guide - Outbound
Amazon
05.2023 - Current
Learning Ambassador
Amazon
11.2022 - 05.2023
Problem Solve/ Dwell Lead - Outbound
Amazon
10.2022 - 03.2023
GED -
Baltimore City Community College