Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shawn Henry

Dallas,Ga.

Summary

Seasoned Operations Manager and talented leader with 20+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

32
32
years of professional experience
1
1
Certification

Work History

OPERATIONS MANAGER/OWNER

Henry & Sons Truck Line
08.2011 - Current
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

OWNER OPERATOR

Henry & Sons Truck Line
08.1998 - 07.2011
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.

COMPANY DRIVER

M.S. Carriers, Wiley Sanders
08.1997 - 07.1998
  • Improved customer satisfaction by maintaining punctual delivery schedules and ensuring proper handling of goods.
  • Enhanced company reputation through courteous and professional interactions with clients during pick-ups and dropoffs.
  • Ensured the safety of transported goods by conducting regular vehicle inspections and adhering to maintenance schedules.
  • Contributed to cost reduction efforts by optimizing routes and minimizing fuel consumption in daily operations.
  • Streamlined delivery processes through effective coordination with dispatchers, warehouse personnel, and customers.

Logistics Embarkation Specialist

United States Marine Corps
02.1992 - 06.1996
  • Responsible for inbound and outbound unit deployments
  • Scheduled appointments for pick-up and delivery of unit movements between military bases
  • Developed loading plans for shipments of military equipment utilizing aircrafts, trains, ships, and commercial vehicles.

Education

Bachelor of Arts - Business Management

Nicholls State University
Thibodaux, LA
1993

High School Diploma -

John Curtis Christian High School
01.1990

Skills

  • Customer Service
  • Customer Retention
  • Health and safety compliance
  • Data Analysis
  • Business Planning
  • P&L Management
  • Process Improvement

Certification

Class A Commercial Driver's License, 1997 - Present

References

  • Tennille Carter, CEO, Atlanta Bookkeeping Solutions, LLC, (678)5201225, tennille@atlbookkeeping.com
  • Vickie Written, Brokerage coordinator, Mercer Transportation, (502)619-9008, vwitten@mercer-trans.com
  • Thrish Andrews, Operations Manager, Foundation for Excellence in Education, (850)559-0583, Tharisicia@hotmail.com

Timeline

OPERATIONS MANAGER/OWNER

Henry & Sons Truck Line
08.2011 - Current

OWNER OPERATOR

Henry & Sons Truck Line
08.1998 - 07.2011

COMPANY DRIVER

M.S. Carriers, Wiley Sanders
08.1997 - 07.1998

Logistics Embarkation Specialist

United States Marine Corps
02.1992 - 06.1996

Bachelor of Arts - Business Management

Nicholls State University

High School Diploma -

John Curtis Christian High School

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Shawn Henry