Summary
Overview
Work History
Education
Skills
Timeline
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Shawn Henry

Bridgeport

Summary

Dynamic Certified Pest Control Technician with a proven track record at Rentokil-Terminix and Tri-State Exterminating. Excelled in reducing callbacks by effectively applying pest management techniques and fostering client trust through exceptional service. Skilled in chemical handling and equipment maintenance, with a strong emphasis on safety protocols. Achieved high customer satisfaction ratings, demonstrating dependability and a commitment to excellence.

Hardworking Pest Tech bringing demonstrated abilities in inspecting sites, mixing chemicals and analyzing problems. Effectively determine property needs and ideal strategies for removing pests. Implementing physical strategies such as baits to further enhance chemical-based approaches.

Overview

3
3
years of professional experience

Work History

Pest Control Technician

Rentokil-Terminix
09.2024 - Current
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
  • Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
  • Adhered to most stringent safety procedures when applying chemicals.
  • Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
  • Inspected commercial and residential buildings and structures for pest issues.
  • Performed general pest control solutions such as bed bug and termite inspections and treatments.
  • Inspected equipment for proper functionality to effectively facilitate application.
  • Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
  • Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
  • Improved client satisfaction by providing thorough inspections and effective solutions for pest control issues.

Certified Pest Control Technician

Tri-State Exterminating
09.2021 - 09.2024
  • Improved customer satisfaction by promptly addressing and resolving pest control issues.
  • Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
  • Streamlined record-keeping by consistently updating client information in the database after each service appointment.
  • Collaborated closely with clients to develop long-term integrated pest management solutions that addressed both immediate issues and future prevention measures.
  • Exceeded company performance benchmarks by consistently achieving high customer satisfaction ratings and low callback rates.
  • Educated customers on pest prevention techniques, empowering them to maintain a healthy environment in their homes or businesses.
  • Contributed to a positive work environment through punctuality, professionalism, cooperation with coworkers, and a strong work ethic.

Education

Early Childhood Studies

Belmont Technical College
St. Clairesville Ohio

Skills

  • Dependable and reliable
  • Pest removal
  • Safety protocols
  • Chemicals handling
  • Valid Ohio driver's license
  • Clean driving record
  • Preventative measures
  • Equipment maintenance
  • Pest management techniques
  • Adaptable
  • Chemical handling
  • Equipment and tools
  • Service sales

Timeline

Pest Control Technician

Rentokil-Terminix
09.2024 - Current

Certified Pest Control Technician

Tri-State Exterminating
09.2021 - 09.2024

Early Childhood Studies

Belmont Technical College

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Shawn Henry