Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline

Shawn Higa

Honolulu,HI

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Assistant Loss Prevention Manager

Neiman Marcus Stores
12.2003 - Current
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Created and maintained records of security incidents and investigations.
  • Installed and maintained covert security equipment.
  • Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Interviewed suspects, customers and witnesses to obtain helpful information and statements.
  • Trained personnel on security best practices, protocols and procedures.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Completed incident reports and activity logs for accurate, current records.
  • Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
  • Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
  • Conducted daily store walk-throughs to identify potential security risks.

Education

High School Diploma -

Waipahu High School, Waipahu, HI

Skills

  • Evidence Collection
  • Active Learning
  • Commercial Property
  • Footage Review
  • Inventory Management
  • Corrective Actions
  • Policy Development
  • Internal Fraud
  • Security Camera Monitoring
  • Monitor Employees
  • Camera Maintenance
  • Store Auditing

Accomplishments

  • 2015 NM Best (Employee of the Year)
  • Documented and resolved Unidentified Returns which led to recovery of sales commission losses
  • Supervised team of 7 staff members.

Certification

  • Hawaii Guard License - Exp. June 2024
  • Wicklander-Zulawski Interview & Interrogation 2015

Timeline

Assistant Loss Prevention Manager - Neiman Marcus Stores
12.2003 - Current
Waipahu High School - High School Diploma,

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Shawn Higa