Shawn Hines
South Easton ,MA
Summary
Aspiring to contribute 37 years of technical experience with Diebold Nixdorf in a challenging position.
Overview
38
38
years of professional experience
1
1
Certification
Work History
SR COSTUMER SERVICE ENGINEER
DIEBOLD, INC
03.1988 - Current
- Executed installation, repair, and maintenance of ATMs and security systems.
- Conducted preventative maintenance inspections to uphold service quality.
- Maintained comprehensive technical documentation for team reference.
- Managed field change orders to support operational requirements.
- Communicated effectively with business teams and colleagues to address concerns.
- Diagnosed various hardware, software, and network issues efficiently.
- Serviced self-service terminals from brands such as Diebold and NCR.
- Mentored junior staff on effective problem-solving techniques.
Education
Certificate - computer in electronics
ASSOCIATES TECHNICAL SCHOOL (ATI)
BOSTON, MA1 year business management - undefined
ROXBURY COMMUNITY COLLEGE
BOSTON, MAHigh school diploma - undefined
BOSTON HIGH SCHOOL
BOSTON, MASkills
- ATM servicing expertise
Certification
D license #FAD0754
Accomplishments
Team leader of Boston South.
Timeline
SR COSTUMER SERVICE ENGINEER
DIEBOLD, INC
03.1988 - Current
Certificate - computer in electronics
ASSOCIATES TECHNICAL SCHOOL (ATI)
1 year business management - undefined
ROXBURY COMMUNITY COLLEGE
High school diploma - undefined
BOSTON HIGH SCHOOL