Shawn Hogue
Product Manager
Las Vegas,Nevada
Summary
Strategic Product Marketing and Field Service Manager offering over 20 years of integrated marketing experience in the Gaming/Casino Industry. Exceptional leader talented at team building, interpersonal relations and public speaking. Technically-savvy with outstanding relationship building, training and presentation skills.
Overview
23
23
years of professional experience
Work History
Contractor for Integration of Cashless Systems
Light & Wonder
02.2022 - 01.2023
- Worked with all aspects of the Light & Wonder company to integrate the PlayOn cashless product into their manufacturing system.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Tested all new hardware and software for functionality with existing systems.
- Authored and maintained user manuals and standard operating procedures for use by engineering and field service teams.
- Worked with the engineering team to support the creation of the next version of the product.
Director of Field Services
Automated Cashless Systems
10.2019 - 01.2022
- Monitored and maintained hundreds of company assets across several states to ensure quality guest experiences
- Responsible for install, implementation, and upgrades across both Windows and Linux software platforms
- Fostered positive relationships with both key managers and client employees to promote utilization of debit processing product
- Demonstrated and trained customers on use and advantages of company product
- Maintained personal work schedule with minimal supervision.
Marketing Product Manager
Scientific Games Corp
01.2016 - 10.2018
- Produced 10 to 20 sales training documents monthly
- Created 10 to 20 Power Point presentations monthly for sales training
- Initiated weekly meetings with various marketing groups
- Recorded and edited videos for sales training and demonstrations
- Maintained company showroom for customer demonstrations
- Collaborated closely with Game Development and Engineering to ensure showroom has latest hardware and software
- Lead demonstrations for key customers to display companies best products
- Curated museum of companies past successes
Marketing Trade Shows Manager
Bally Technologies Inc.
09.2005 - 11.2015
- Managed up to 26 trade shows a year around world from initial planning to completion
- Worked closely with Product Management to determine design and implementation of multiple trade shows per year
- Handled all logistics and paperwork for concurrent trade shows
- Traveled to shows to manage installation, presentation, dismantle, and return of equipment to warehouse
- Created and maintained Microsoft Access database to inventory of all department machines and equipment
- Customized and ordered all trade show equipment needed throughout year
Slot Floor Supervisor
Hard Rock Inc.
02.2000 - 09.2005
- Supervised group of 5 to 10 employees per shift
- Resolved guest disputes quickly with positive attitude
- Worked with Marketing to facilitate various player promotions
- Implemented new tip procedures as part of tip compliance committee
- Fixed broken machines to get players back to playing quickly
- Completed any government paperwork needed
- Handled large sums of cash and paid jackpot winners
Education
Bachelor of Arts - Marketing\Communications
University of Arkansas, Fayetteville
Fayetteville, ARSkills
- Microsoft Office
- Microsoft Power Point
- Microsoft Publisher
- Linux command line
- WM Warehouse Management
- Siebel
- Brainshark Training Program
- Adobe Photoshop
- Adobe Illustrator
- Adobe Premier Pro
- A/V Equipment installation
- Safety Committee training
Timeline
Contractor for Integration of Cashless Systems
Light & Wonder
02.2022 - 01.2023
Director of Field Services
Automated Cashless Systems
10.2019 - 01.2022
Marketing Product Manager
Scientific Games Corp
01.2016 - 10.2018
Marketing Trade Shows Manager
Bally Technologies Inc.
09.2005 - 11.2015
Slot Floor Supervisor
Hard Rock Inc.
02.2000 - 09.2005
Bachelor of Arts - Marketing\Communications
University of Arkansas, Fayetteville
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