Shawn jackson
Rosharon
Summary
Results-driven professional with strong leadership skills in team collaboration, customer service, and innovative problem-solving. Committed to enhancing team performance and achieving operational excellence.
Overview
17
17
years of professional experience
Work History
Staff Sargent
National Guard
Grand Prairie
06.2018 - Current
- Completed day-to-day duties accurately and efficiently.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Coordinated with a diverse group of coworkers to achieve goals and resolve product and service-related issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with team members to meet project objectives and deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
Army Specialist
Army
Fort Cambell
06.2009 - 06.2018
- Led briefings to inform teams of mission objectives and strategies.
- Facilitated cross-unit communication to streamline operational processes.
- Analyzed data to identify opportunities for increased efficiency in logistics and supply chain operations.
- Wrote and submitted reports on industry trends, providing insights that informed managers' business plan development.
- Reviewed and corrected documents for accuracy, ensuring quality prior to submission or publication.
- Maintained strong working relationships with staff and management.
Education
Some College (No Degree) - Criminal Justice
University of Houston Downtown
Houston, TX03-2026
Skills
- Critical thinking and analysis
- Conflict resolution
- Team collaboration and building
- Operational efficiency
- Data analysis and reporting
- Interpersonal communication
- Verbal communication
- Problem-solving and decision-making
- Organizational skills
- Time management
- Supervision and leadership
- Cultural awareness
- Calm under pressure
- Safety management
- Flexibility and adaptability
- Motivational leadership
- Public speaking
- Microsoft Word proficiency
- Networking
Timeline
Staff Sargent
National Guard
06.2018 - Current
Army Specialist
Army
06.2009 - 06.2018
Some College (No Degree) - Criminal Justice
University of Houston Downtown