Overview
Work History
Summary
Skills
Education
Work Availability
Websites
Software
Work Preference
Timeline
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Shawn Jakes

Shawn Jakes

Shakopee,MN

Overview

27
27
years of professional experience

Work History

Project Supervisor

MP Nexlevel
Maple Lake, MN
06.2023 - 10.2024
  • Manage subcontractors with fiber to the home project; directional drilling, underground construction
  • Manage in-house employees; directional drilling and underground construction
  • Manage fleet; coordination needs, maintenance logs, repair needs
  • Manage all Customer Service needs, customer escalations
  • Responsible for all escalations from the city entities
  • Point of contact for all homeowner escalations/concerns
  • Point of contact with all other utilities in the project area; working relationships, escalations, attend all meetings
  • Manage all Gopher State One Call locates and concerns
  • Mapping as built designs, changes and updates

PMA Assembly

3M
New Ulm, MN
08.2022 - 06.2023
  • Water Filtration Assembly
  • PMA Assembly Line Positions
  • Assisted line lead roles
  • Special projects liaison

Network Technician 5

Comcast Cable
Southwest MN
03.2017 - 06.2022
  • The main point of contact for internal cross functional teams as the contact for Customer Service and Technical escalations and main point of contact for local Public Utilities
  • Responsible for all escalations for the City Public Utilities including off hours to resolve
  • Customer Service/Cable Store, responsible for all customer escalations
  • Maintain outside plant stability
  • Currently Managed all Contract Labor; UG/Aerial Contractors, Locate Contractors & Installation Contractors which ranges from 1 – 25 employees at any point in time
  • (SME) Subject Matter Expert for Leakage for SW MN area
  • (SME) Subject Matter Expert for Daily Management Meetings
  • (SME) Subject Matter Expert for Hub/Headend for SW MN area
  • Maintain Fleet Vehicles using Gensuite and Genisis (GPS)
  • Safety, all documentation and recording incidents and monthly/annual KPI’s using EHS Insight software

Technical/Customer Service Supervisor

Comcast/Time Warner Cable/Paragon Cable
New Ulm, MN
07.1999 - 03.2017
  • Manage Customer Service Representatives pertaining to both sales and customer service, responsible for all customer service escalations
  • Working knowledge of Customer Relationship Management (CRM), Enterprise Resource Planning (ERP) systems and the CSG billing system
  • Business to Business sales, working and processing with Workbench software
  • Supervise, Coach, and Mentor both In-house Technicians & Network Technicians
  • Manage routing technicians in CSG and (WFX) Workforce Express software
  • Approve all employee timesheets Kronos software
  • Maintain Fleet Vehicles using Gensuite and Genisis (GPS)
  • Managed all Contract Labor; UG/Aerial Contractors, Locate Contractors & Installation Contractors which ranges from 1 – 25 employees at any point in time
  • Close working relationship with local Public Utilities & other Utility Companies
  • Manage all construction and engineer plant growth; betterment, new build, span replacements
  • Safety, all documentation recording incidents and monthly/annual KPI’s using EHS Insight software

Install/Service/Mainline Technician

Paragon Cable
New Ulm, MN
01.1998 - 07.1999
  • Installation and troubleshoot in home types of jobs
  • Customer Service – Educate customers
  • Outside Plant Troubleshooting, Construction, Splicing & Activation
  • Design Plant Growth

Summary

Detail-oriented individual with exceptional customer service and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Skills

  • Customer service
  • Project management
  • Employee development
  • Team leadership

Education

High School Diploma -

New Ulm High School
New Ulm, MN

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Suite

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work from home optionHealthcare benefitsCareer advancementPersonal development programs

Timeline

Project Supervisor

MP Nexlevel
06.2023 - 10.2024

PMA Assembly

3M
08.2022 - 06.2023

Network Technician 5

Comcast Cable
03.2017 - 06.2022

Technical/Customer Service Supervisor

Comcast/Time Warner Cable/Paragon Cable
07.1999 - 03.2017

Install/Service/Mainline Technician

Paragon Cable
01.1998 - 07.1999

High School Diploma -

New Ulm High School

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