SCADA
Shawn Jones
SCADA, Electric T&D Operator, Certified Project Manager, Trainer
Matthews,NC
Summary
Senior Distribution Grid Management professional with 24 Years electric utility experience,10 Years SCADA technology, 10 Years project management leadership, 5 Years technical testing experience. Self motivated and results driven, owning all stages of lifecycle, from first contact, inception, monitoring, troubleshooting, devising solutions and delivery, saving time and money, while simultaneously increasing customer satisfaction. Seeking a new challenge that would utilize all skills and education in one position, project management, software specialist, customer service, utilities management, and business financial accounting.
Overview
31
31
years of professional experience
6
6
years of post-secondary education
Work History
SCADA Electric Grid Operations
Duke Energy
Charlotte, NC
06.2007 - Current
- .Proven expert, SCADA Controls Operator, Trainer, Tester
- 15 years electric distribution control room experience with increasingly complex operation and infrastructure technology.
- Strong leader, with proven track record, to teams of various skill levels and background
- Utilize complex operational technology to monitor grid status, perform operations, analyze and determine fault locations, investigate backfeed options
- Improved estimated time of restoration and minimized outage minutes, customer impact through timely analysis and decisive solutions
- Write, supervise and perform switching procedures based on real time electric grid data and environmental parameters
- Clear, concise communication with all levels of management, operational and field supervision, technicians, residential and industrial customers,
- Participated in and lead testing of applications prior to rollout or upgrade, coordinated with other testers and members of grid solutions project team, to develop and plan test strategy, test tools configuration, project approval and lifecycle
- Performed various testing activities
- Provide weekly status updates to business process owners with test data, relevant test artifacts and any defects triage necessary
Project Manager, Client Services
Rack Solutions And More
Matthews, NC
05.2008 - 01.2019
- Established performance and service goals and held associates accountable for individual performance, establishing 100% of all projects completed satisfactorily and on time
- Maintained relationships with material vendors to lower costs and diversify capabilities, focus on best materials for least cost on each installation
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs and monitored performance.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Maintained client files with sales contracts, records of client interactions, client notes and other information.
- Drove team success through shared vision and recognition of quality performance.
Scheduling and Forecasting, Customer Contact
Duke Energy
Charlotte, NC
05.2002 - 06.2007
- Used analytical models and mathematical analysis to create and maintain key performance metrics
- Set and achieved goal, over 90% of all customer communications answered in 60 seconds or less
- Studied customer contact call volume and service levels to identify gaps in efficiency and other areas needing improvement, changing staffing levels in heavy call volume areas, reducing in others
- Evaluated human capital investment opportunities with thorough assessments of historical data, operational activities and future objectives.
- Orchestrated special incentivizes for employees factoring in current market trends.
- Produced daily service level and customer volume report, taking into account influencing factors, dispersed to highest levels of corporate management down to immediate directors
Education
Bachelor of Science - Accounting And Business Management
Western Governors University
Salt Lake City, UT 09.2015 - 05.2021
Certification - Information Technology Project Management
CompTIA
USA 10.2018 - 11.2018
Skills
Planning and Coordination
Analytical and Critical Thinking
SCADA Procedures
Safety compliance
Customer assistance
Dependable and Responsible
Organization and Time Management
First Aid/CPR
Teamwork and Collaboration
Critical Thinking
Training and Development
Multitasking Abilities
Software
OMS
DMS
Service Suite for electric utilities
Microsoft Project
Excel, Numbers, Word, Pages, PowerPoint, Keynote
Google Workspace
MS Publisher
Timeline
Certification - Information Technology Project Management
CompTIA
10.2018 - 11.2018
Bachelor of Science - Accounting And Business Management
Western Governors University
09.2015 - 05.2021
Project Manager, Client Services
Rack Solutions And More
05.2008 - 01.2019
SCADA Electric Grid Operations
Duke Energy
06.2007 - Current
Scheduling and Forecasting, Customer Contact
Duke Energy
05.2002 - 06.2007