Shawn Jones
La Mirada,CA
Summary
Results-driven Operations Manager with expertise in team management, performance reporting, and process optimization. Enhanced operational efficiency and safety compliance, driving improved customer satisfaction and streamlined workflows. Proven experience in inventory and customer relationship management, leading to notable gains in team performance across departments.
Overview
1
1
Language
17
17
years of professional experience
Work History
Yard Control Supervisor/ Dispatcher
UPS
Ontario, California
12.2024 - Current
- Streamlined team workflows to consistently meet deadlines.
- Facilitated optimized package handling processes, improving delivery timeliness.
- Cultivated positive work culture that enhanced team morale and collaboration.
- Developed and presented performance reports on team progress to senior management.
- Completed thorough opening, closing, and shift change functions to uphold operational standards.
- Produced accurate and timely reports of project activities.
Operations Manager
Ganahl Lumber
Anaheim, California
01.2016 - 11.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Oversaw daily operations to ensure efficient workflow across all departments.
- Managed inventory levels and coordinated supply chain logistics for optimal performance.
- Developed process improvements to streamline operations and enhance productivity.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Trained and mentored staff on best practices and operational procedures regularly.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Implemented safety protocols and training programs to maintain a secure work environment.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Collaborated with sales teams to align operational capabilities with customer demands.
- Led team meetings to communicate goals, updates, and expectations effectively.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed and implemented operational procedures to ensure quality standards are met.
- Created detailed reports on the performance of individual departments within operations.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Measured and reviewed performance via KPIs and metrics.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Built strong operational teams to meet process and production demands.
Dispatch Supervisor
Ganahl Lumber
Los Alamitos, California
01.2015 - 01.2016
- Supervised daily dispatch operations to ensure timely delivery of lumber products.
- Scheduled, assigned, and monitored the work of dispatchers.
- Dispatched drivers to meet daily delivery needs for company customers.
- Managed daily delivery and work schedules to maximize coverage.
- Coordinated with drivers to optimize routes and improve efficiency in deliveries.
- Implemented strategies for improved route optimization across all areas of operation.
- Established strong working relationships with external vendors to facilitate efficient delivery operations.
- Managed inventory levels and maintained accurate records of dispatched materials.
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Trained and mentored staff on safety protocols and operational procedures.
- Supervised the training of new hires in dispatching protocols and processes.
- Mentored, trained, and managed team, offering insight and direction and helped boost overall performance.
- Resolved customer inquiries regarding order status and delivery timelines effectively.
- Investigated customer inquiries regarding delivery status or delays.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Collaborated with sales teams to align dispatch schedules with customer needs.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Monitored changes in delivery schedule and communicated changes to customers.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Conducted regular inspections of equipment to ensure compliance with safety standards.
- Monitored attendance and productivity for employees by maintaining accurate and updated records.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Developed and implemented policies and procedures to improve operational efficiency.
- Created comprehensive documentation outlining each step of the dispatch process from order entry through final delivery confirmation.
- Analyzed data to identify trends in call patterns or service issues.
- Reviewed scope of each project to estimate number of man-hours required.
- Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Received and processed work orders to ensure timely execution of tasks.
- Monitored changes in delivery schedule and communicated changes to customers.
- Received and processed work orders to ensure timely execution of tasks.
- Dispatched drivers to meet daily delivery needs for company customers.
Yard Supervisor
Ganahl Lumber
Lakewood, California
01.2012 - 01.2014
- Supervised yard operations, ensuring compliance with safety protocols and operational standards.
- Trained staff on equipment use and safety procedures, enhancing workplace safety.
- Conducted regular equipment inspections, identifying maintenance needs proactively.
- Coordinated inventory management and optimized lumber storage for improved access and organization.
- Monitored quality control of stored products to uphold high standards and minimize waste.
- Resolved customer inquiries related to yard services promptly to enhance customer satisfaction.
- Collaborated with management to implement process improvements, increasing efficiency.
- Managed hiring processes, including candidate interviews and onboarding orientation.
Customer Service Supervisor
Ganahl Lumber
Anaheim, California
08.2009 - 01.2012
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Trained and mentored staff on effective customer interaction techniques and product knowledge.
- Developed training programs for new hires, enhancing service quality and improving team performance.
- Supervised daily operations in customer service department to ensure efficient workflows.
- Tracked customer service performance metrics, identifying trends to inform strategies for response times and resolution rates.
- Created reports on customer service activities to track performance trends over time.
- Collaborated with sales team to promote product offerings and boost customer engagement.
- Led team meetings to address challenges, share feedback, and strengthen collaboration.
Education
High School Diploma -
Norwalk High School
Norwalk, CA06-1986
Skills
- Logistics coordination
- Process optimization
- Performance reporting
- Customer relationship management
- Safety training
- Customer relationship management
- Customer relationship management
Languages
English
Professional
Timeline
Yard Control Supervisor/ Dispatcher
UPS
12.2024 - Current
Operations Manager
Ganahl Lumber
01.2016 - 11.2022
Dispatch Supervisor
Ganahl Lumber
01.2015 - 01.2016
Yard Supervisor
Ganahl Lumber
01.2012 - 01.2014
Customer Service Supervisor
Ganahl Lumber
08.2009 - 01.2012
High School Diploma -
Norwalk High School