Shawn D. Keaton
Detroit,MI
Summary
Organized Professional with over 20 years of experience, completing projects efficiently by leveraging top notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in all interactions. In search of a position as a Customer Service Specialist or as a Administrator.
Overview
17
17
years of professional experience
Work History
Customer Service Specialist
Vesco Oil Company
Southfield, Mi
11.2022 - 05.2024
- Keyed in orders based on quote or purchase orders
- Used computer database to retrieve necessary customer information, inventory information, and purchase order status
- Provided pricing, delivery, and other order information to customers
Customer Service Specialist
Westlake Royal Building Products
Wixom, Mi
03.2018 - 11.2022
- Offers internal and external customers first-rate customer service to maximize satisfaction and business success
- Retain accounts by addressing potential cancellations and offering solutions to maintain account status
- Collaborate with the shipping department staff to facilitate material returns, to the correct vendors
- Receive and process various documents for accuracy while demonstrating operational knowledge of customers, carriers and procedures
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
Closing Preparation Specialist
Aerotek/Title Source
Detroit, Mi
02.2016 - 05.2018
- Acted as liaison between Title Source, the lender and the borrower
- Ordered subordinations, updated loan payoff statements and subordinations
- Communicated with the borrower to obtain authorizations
- Verified tax certificates and home insurances
- Bundled documents and delivered a clear to close package to the lender once completed by the sub lender
Administrative Clerical Support/Claims Assistant
ACS Benefit Services
Winston Salem, NC
09.2010 - 02.2016
- Printed, sorted and prepared documents for scanning
- Scanned documents and created online files
- Prepared dental claims for processing
- Provided backup to the other administrative areas that fit within the job specifications and physical demands
Customer Service Professional
Blue Cross Blue Shield Of NC
Winston Salem, NC
01.2009 - 09.2010
- Answered an average of 100 calls per day by addressing customer inquiries and solving customer issues
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
Flexible Spending Claims Examiner
Aon Consulting
Winston Salem, NC
04.2007 - 01.2009
- Resolved complex claims
- Approved, processed and paid claims at a high tiered authority level
- Verified and analyzed data used in settling claims to ensure that claims are valid and settlements are made according to company practices and procedures
- Accurately documented and researched customer service issues
Education
Some College (No Degree) - Management
Davenport University
Grand Rapids, MISkills
- Certified Notary Public
- Critical Thinking
- Maintaining Office Records
- Client Relations
- Administrative Skills
- Analytical Skills
- Multitasking
- Customer Service
Timeline
Customer Service Specialist
Vesco Oil Company
11.2022 - 05.2024
Customer Service Specialist
Westlake Royal Building Products
03.2018 - 11.2022
Closing Preparation Specialist
Aerotek/Title Source
02.2016 - 05.2018
Administrative Clerical Support/Claims Assistant
ACS Benefit Services
09.2010 - 02.2016
Customer Service Professional
Blue Cross Blue Shield Of NC
01.2009 - 09.2010
Flexible Spending Claims Examiner
Aon Consulting
04.2007 - 01.2009
Some College (No Degree) - Management
Davenport University
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