Shawn Long
Dallas
Summary
Detail-oriented professional known for strong leadership and communication skills. Experienced in overseeing operations, enhancing productivity, and ensuring high-quality outcomes. Committed to fostering a positive team environment and exceeding customer expectations.
Overview
7
7
years of professional experience
Work History
Production and Quality Manager
Ford Collision Center
Garland
03.2023 - Current
- I oversee the daily operations of a high-volume collision repair facility, leading a team of technicians to ensure repairs are completed safely, efficiently, and to the highest quality standards. I coordinate workflow from vehicle intake through delivery, balancing production goals with customer satisfaction and attention to detail. My responsibilities include assigning and prioritizing work, monitoring repair progress, identifying and removing production bottlenecks, performing quality inspections throughout the repair process, and ensuring all repairs meet manufacturer and company standards before delivery. I work closely with technicians, estimators, parts personnel, and management to maintain clear communication and keep vehicles moving through the shop efficiently. I take a hands-on leadership approach by spending the majority of my time on the shop floor, coaching employees, resolving issues in real time, maintaining accountability, and fostering a positive team environment. My focus is on improving productivity, reducing cycle time, maintaining exceptional quality, and delivering an outstanding customer experience.
Data Entry Specialist
ABS Accounting
Dallas
01.2021 - 03.2023
- Provided data entry and administrative support for multiple restaurant chains and Floyd’s barbershop serving a variety of clients. Accurately entered financial and business records into accounting software / Excel, organized and maintained client documentation, verified data for accuracy, and ensured information was entered in a timely manner. Processed and tracked vendor invoices, managed accounts payable, verified invoice accuracy, and ensured timely payment for products and services. Assisted with organizing financial records, preparing files for processing, and maintaining confidentiality of sensitive client information.Demonstrated strong attention to detail, organizational skills, time management, and accuracy while supporting daily accounting operations and helping maintain efficient financial processes.
Owner/Operator
Absolute Detailing
Dallas
01.2021 - 03.2023
- Managing appointments, customer communications, estimating services, purchasing supplies, maintaining inventory, marketing the business, handling invoicing and finances, and ensuring every vehicle met high-quality standards before delivery. Developed efficient workflows to maximize productivity while maintaining attention to detail and customer satisfaction. Gained valuable experience in business development, operations management, sales, time management, problem-solving, and customer relationship management. Built a reputation for reliability, professionalism, and consistently exceeding customer expectations while successfully managing all aspects of a small business.
Auto Body Collision Repair Technician
Grimes Paint & Body
Forney
02.2019 - 11.2021
- Performed all phases of collision repair while advancing into increasingly skilled responsibilities over three years. Began by completing vehicle disassembly and reassembly, surface preparation, priming, masking, and taping vehicles for paint, as well as final buffing and polishing to ensure high-quality finishes. As experience grew, expanded into suspension repairs, minor mechanical repairs, structural and non-structural body repairs, panel replacement, dent repair, and vehicle alignment following collision damage. Worked closely with estimators, painters, and production staff to ensure repairs met manufacturer specifications, quality standards, and delivery deadlines.Recognized for strong attention to detail, problem-solving abilities, and a willingness to learn multiple aspects of the collision repair process. Maintained a focus on safety, efficiency, and producing high-quality repairs while contributing to overall shop productivity.
Education
High School Diploma -
Forney High-School
Forney05-2016
Skills
- Quality inspection
- Workflow coordination
- Process optimization
- Customer satisfaction
- Parts ordering
- Team leadership
- Conflict resolution
- Time management
- Communication skills
- Problem solving
- Attention to detail
- Performance monitoring
- Training and coaching
- Supplier relationship management
- Product inspection
Timeline
Production and Quality Manager
Ford Collision Center
03.2023 - Current
Data Entry Specialist
ABS Accounting
01.2021 - 03.2023
Owner/Operator
Absolute Detailing
01.2021 - 03.2023
Auto Body Collision Repair Technician
Grimes Paint & Body
02.2019 - 11.2021
High School Diploma -
Forney High-School