Shawn Malvey
Charlton,MA
Summary
Detail-oriented professional with expertise in safety compliance and process training. Proven ability to improve workflow and enhance team collaboration, ensuring operational excellence and adherence to safety protocols.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Process Guide
Amazon
Charlton, Massachusetts
01.2025 - Current
- Assisted team members in following safety protocols during daily operations.
- Engaged in training sessions to learn operational processes and tools.
- Monitored workflow to ensure timely completion of assigned tasks.
- Communicated effectively with team leads about potential issues or delays.
- Participated in team meetings to discuss operational improvements and best practices.
- Communicated effectively with staff at all levels regarding process updates.
- Provided guidance to team members on best practices for processes.
- Trained personnel on newly implemented processes or updated existing ones.
Inside Sales Coordinator
LKQ Corporation Inc.
Leominster, Massachusetts
06.2020 - 08.2024
- Facilitated product order processing and ensured timely delivery to customers.
- Answered customers' questions about products, prices, and availability.
- Developed and implemented sales strategies to maximize revenue growth.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
- Assisted in preparing quotations for customers based on their requirements.
- Coordinated and maintained customer accounts, including orders, payment processing, and order tracking.
Sales Manager
Rally Motorsports
Worcester, Massachusetts
03.2019 - 06.2020
- Developed and implemented sales strategies to enhance team performance.
- Collaborated with marketing to create promotional materials and campaigns.
- Managed customer relationships to ensure satisfaction and repeat business.
- Managed daily operations of sales department, including supervision of staff members.
- Established relationships with key clients, while maintaining existing customer base.
- Achieved company growth and brand development through market expansion and sales.
Sales Representative
Spencer Furniture
Spencer, Massachusetts
06.2015 - 01.2019
- Engaged customers in showroom to identify furniture needs and preferences.
- Demonstrated product features and benefits to enhance customer understanding.
- Collaborated with team members to create appealing visual displays.
- Provided after-sales support to ensure customer satisfaction and retention.
- Attended training sessions to improve product knowledge and sales techniques.
- Developed key customer relationships to increase sales.
Warehouse Supervisor
Rotmans Furniture
Worcester, Massachusetts
08.2009 - 03.2015
- Supervised daily warehouse operations ensuring efficient workflow and safety compliance.
- Trained staff on proper handling of furniture and equipment to enhance productivity.
- Coordinated shipping and receiving activities to maintain timely deliveries to customers.
Education
High School Diploma -
Leicester High School
Leicester, MA05-2007
Skills
- Safety compliance
- Process training
- Workflow monitoring
- Customer relationship management
- Sales strategy development
- Inventory management
- Effective communication
- Time management
- Problem solving
Certification
- I am in the process of getting my cdl A license.
- I have my real estate license.
Timeline
Process Guide
Amazon
01.2025 - Current
Inside Sales Coordinator
LKQ Corporation Inc.
06.2020 - 08.2024
Sales Manager
Rally Motorsports
03.2019 - 06.2020
Sales Representative
Spencer Furniture
06.2015 - 01.2019
Warehouse Supervisor
Rotmans Furniture
08.2009 - 03.2015
High School Diploma -
Leicester High School