Shawn M. Bradley
Denver,CO
Summary
Software delivery executive with over 20 years of experience leading and managing teams using Devops, Agile and Scrum methodologies. Highly skilled in the disciplines of technical project management, process engineering, requirements management and software development with “Big 5” consulting experience. Skilled with service-oriented architecture-based projects, native cloud applications/microservices supporting large enterprise systems and applications. Proven vendor management, risk mitigation, project prioritization, and budget management capabilities. Adept at interfacing and facilitating communication between development teams, TQA teams, architects, business stakeholders and senior management to deliver large software development projects.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Vice President of Architecture, Engineering & Service Delivery
Eplexity
09.2018 - Current
- Built and leading a 40-person professional services organization to deliver cloud migrations, custom cloud native applications and onboard customers to Eplexity’s managed services offering.
- Manage a portfolio of over 30 simultaneous projects.
- Manage the financial performance of professional services including planning, budgeting, contractual and human resources requirements.
- Total revenue managed is approximately $4+ million/year and growing.
- Responsible for the delivery process and all phases from creation of SOWs to project close.
- Ensure uniformity of architecture around various disparate product suites.
- Bring a keen understanding of automated production systems and a dedicated focus to increasing automation and self-service tools.
- Created an innovative engineering culture of technology innovation and excellence, characterized as highly collaborative, execution-focused and best in class.
- Working with the following customers: Arizona Department of Transportation, FirstBank, OIT, PhotoBucket, Broncos, SpotX, Entercom, BPX, Liberty Media, STARZ, Salt River Project (SRP), Volkswagon of America, Volkswagon Credit, GetSwift, Spectralink, MicroStar, CarFax, Ttec.
Director of Service Delivery
Great West Financial
08.2016 - 08.2018
- Managed a team of 30 spanning all areas of ITSM including: Desktop Support, Help Desk, Change, Problem and Incident management.
- Created an Enterprise Incident Management Process and managed the service delivery relationship for Great West’s largest customer.
- Developed and managed KPIs for all ITSM disciplines to drive down incidents, outages and trouble tickets.
- Additionally, led 4 of 7 critical workstreams for Great West Financials cloud migration program: Release Management, Incident Management, Standards, Intake.
- Led the SAFe program to migrate the technology teams to a full-stack model of operations to support cloud migrations and devops methodologies.
Director of Architecture Management
Charter Communications
05.2015 - 05.2016
- Reporting to the SVP of software engineering and architecture, responsible for managing the workflow of 10+ architects.
- Managed internal architecture projects and POCs.
- Manage the delivery of all architecture artifacts required to ensure on-time delivery of software development.
Sr. Software Delivery Manager
Charter Communications
05.2015 - 05.2016
- Software delivery management of customer applications and products.
- Responsible for managing cross functional teams (development, business analysis/requirements, QA, deployment) to deliver complex projects for new products, features and functionality across 14 applications/programs, development primarily on AWS platform.
- Key programs: Alexa to Spectrum guide/VOD integration, voice to text applications, cDVR, IPVOD, Cloud Sync, Webmail, Voice Online Management, Spectrum TV Application, Spectrum TV App for Roku, DAI, Spectrum Guide, customer web portals.
- Tools & methodologies: Agile, Scrum, KanBan, DevOps, JIRA and Confluence.
- Team development languages - JAVA, PHP, SQL, NodeJS, Scala, HTML5, Javascript, NoSQL.
Director of Business Development
ECS Team
06.2014 - 05.2015
- Sales Director for the Telecommunications vertical.
- Working with clients to deliver software solutions, systems integration projects, project management, billing system migrations and integrations, SharePoint implementations, etc.
Director of Program Management
Statera
07.2013 - 06.2014
- Client: Charter Communications.
- Program manager leading 12 major software development initiatives.
- Responsible for leading cross-functional teams including development, business analysis, QA, operational readiness, operations, etc. to deliver new product technology in the cable industry.
- Projects included: Set-top-box technologies, wireless, security, customer portals, customer migrations for voice, data and cable, CSG billing migrations, User Interface development.
- Technologies managed include AWS cloud environments, .Net, Java, digital technology management.
- Director of the PMO for Statera.
- Managed 8 PMs across multiple clients and projects.
- Responsible for quarterly reviews, budget, revenue targets and people development.
Senior Program Manager
Comcast
04.2013 - 07.2013
- Managed two large high speed data programs for the data warehouse organization in the engineering department from initiation to deployment.
Staff Program Manager- Release Manager
Dish Network
10.2011 - 04.2013
- Supported and executed multiple enterprise-wide project releases which were each comprised of 20+ projects.
- Delivered projects in multiple environments including code deployment, defect triage/scrums and all other aspects of program management.
- Successfully delivered a multi-billion dollar CSG billing system conversion.
- Managed 2012 offers and promotions program, a systems deployment project spanning eight customer facing applications and over 20 systems.
- This included systems with web applications, billing applications, IVR, service activation and ordering.
Senior Manager Marketing Operations
tw telecom
10.2007 - 10.2011
- Managed all aspects of marketing operations in support of all marketing departments (product development, market management, programs & promotions, product lifecycle, offer management and channel & partner programs).
- Directed program that included all projects which spanned multiple marketing departments and interact with external departments including IT.
- (Designed and implemented process, system and operational changes that reduced billing disputes related to certain products and automation of Product Catalog.)
Owner and COO
CompuSource
01.2004 - 10.2007
- Owner of $1M+ consulting firm.
- Provided consulting resources for the healthcare technology industry.
- Managed contracts, financials, payroll, recruiting and all operational aspects.
- Engagement Manager for 5 to 10 person software implementation projects at Trizetto and Great West Healthcare.
Project Manager
tw telecom
02.2003 - 01.2004
- Led a team of five that delivered a web enabled operational dashboard of all provisioning, maintenance and network availability metrics (MTTR, MTTP, service availability and reject rates).
- Gathered requirements through workshops, defined and documented metrics based on user requirements and telecom industry standards.
- Created a data model that enabled TWTC to view orders end-to-end and created maintenance/service call metrics not previously achievable.
- Coded the processes in MS Access which combined eight key provisioning and maintenance systems (Remedy, Netcracker and Wisor) on a daily basis and generated all metrics for a pipeline of current orders.
- The data model was recreated in a MS SQL Server environment and provided the foundation for an ASP user interface.
Senior Consultant
BearingPoint formerly KPMG Consulting
10.2000 - 02.2003
- Senior Requirements/Process Engineer – CDI –Created the business requirements for the Circuit Design and Inventory project for Time Warner Telecom.
- Assisted with the vendor selection process and ensured appropriate circuit design and inventory package for client.
- Led a five day requirements session with a team of 30; identified, prioritized and documented all business requirements and existing processes for the CDI project.
- Traveled to three regional locations, gathered system requirements and documented processes for the circuit design project.
- Created a comprehensive business requirements and baseline document based on information gathered in a two month period.
- Utilized requirements and process best practices.
- Senior Business Analyst - Investigated and identified data and process issues related to the eWFM implementation and the NOC provisioning reports for Time Warner Telecom.
- Assessed the reporting and data issues that impacted bonus reporting and provided a communication avenue between the Provisioning Team and the Reporting Team.
- Re-engineered reports based on the changed processes and updated data tables.
- Reconstructed historical data by applying the same logic and business rules.
- The reports were put into production and the historical data was cleansed.
- Senior Financial Process Analyst –Worked on a Global Oracle Implementation Team for McDonald’s Innovate project.
- Analyzed financial data for a benchmarking study of all McDonalds finance processes.
- Compared seven lead implementation sites in seven countries against a World Class Shared Services Benchmark.
- The final report was the foundation for a business case that supported the creation of a centralized Shared Services Finance Organization.
- Project Controller –Created reports of actuals and budgets related to utilization, realization, invoicing, billing, sales pipeline, training and expenses for projects assigned to four Managing Directors in eight regions.
- Formed a database of data from multiple sources that generated the listed reports.
- Collaborated with the Resource Manager to assign staff on projects.
PeopleSoft Developer/Project Manager
ICG Communications
02.1997 - 09.2000
Education
Bachelors of Science - Computer Information Systems
University of Phoenix
Certification
Certified Scrum Master
Personal Information
Title: Experienced Software Delivery Professional
Timeline
Vice President of Architecture, Engineering & Service Delivery
Eplexity
09.2018 - Current
Director of Service Delivery
Great West Financial
08.2016 - 08.2018
Director of Architecture Management
Charter Communications
05.2015 - 05.2016
Sr. Software Delivery Manager
Charter Communications
05.2015 - 05.2016
Director of Business Development
ECS Team
06.2014 - 05.2015
Director of Program Management
Statera
07.2013 - 06.2014
Senior Program Manager
Comcast
04.2013 - 07.2013
Staff Program Manager- Release Manager
Dish Network
10.2011 - 04.2013
Senior Manager Marketing Operations
tw telecom
10.2007 - 10.2011
Owner and COO
CompuSource
01.2004 - 10.2007
Project Manager
tw telecom
02.2003 - 01.2004
Senior Consultant
BearingPoint formerly KPMG Consulting
10.2000 - 02.2003
PeopleSoft Developer/Project Manager
ICG Communications
02.1997 - 09.2000
Bachelors of Science - Computer Information Systems
University of Phoenix