SHAWN MCELROY
San Antonio,TX
Summary
Operations and risk management leader with proven success in leading large, multi-site teams, driving process improvements, and implementing operational risk strategies. Skilled in commercial lending, credit card operations, and mortgage servicing. Record of delivering measurable results, enhancing controls, developing talent, and fostering high-performance cultures.
Overview
30
30
years of professional experience
Work History
Executive Director - Business Execution Senior Manager
Wells Fargo
2013.01 - Current
- Coordinate internal and external exams, producing comprehensive regulatory responses.
- Lead strategic initiatives improving compliance and operational readiness.
Senior Vice President, Loan Administration Area Manager
Wells Fargo
2018.01 - 2020.01
- Managed 300+ team members across origination, servicing, and document management.
- Implemented offshoring strategies to India, increasing efficiency.
Vice President, Loan Administration Manager / Site Operations Leader
Wells Fargo
2013.01 - 2018.01
- Directed multi-site teams delivering commercial loan processing excellence.
- Enhanced operational controls and reporting mechanisms.
Senior Vice President, Mortgage Servicing Group Manager
Bank of America
2011.01 - 2013.01
- Directed 500+ team members across five sites, improving bankruptcy process accuracy.
- Reduced bankruptcy motion defects from 17% to 1% in four months.
Senior Vice President, Group Operations Manager
Bank of America
2005.01 - 2013.01
- Member of startup operations team acquiring $1.5B in first mortgages monthly.
- Implemented cost-reduction initiatives improving efficiency and turnaround times.
Vice President, Operational Risk Manager
JPMorgan Chase, Card Services
2003.01 - 2005.01
- Developed and implemented front-line control assessment strategies.
- Enhanced FDCPA compliance programs across operational groups.
Vice President, Collections Call Center Manager
JPMorgan Chase, Card Services
2001.01 - 2003.01
- Managed large call center teams, improving recovery performance.
- Optimized workforce management for increased productivity.
Operational Risk Officer / Manager
JPMorgan Chase, Card Services
1996.01 - 2001.01
- Led self-assurance reviews and developed meaningful risk reporting for executives.
Education
Bachelor of Science - Business Administration
Colorado State University
Skills
- Operational Leadership
- Risk Management & Compliance
- Strategic Planning
- Process Improvement
- Offshoring & Change Management
- Performance Optimization
- Quality Assurance
- Regulatory Exam Coordination
Timeline
Senior Vice President, Loan Administration Area Manager
Wells Fargo
2018.01 - 2020.01
Executive Director - Business Execution Senior Manager
Wells Fargo
2013.01 - Current
Vice President, Loan Administration Manager / Site Operations Leader
Wells Fargo
2013.01 - 2018.01
Senior Vice President, Mortgage Servicing Group Manager
Bank of America
2011.01 - 2013.01
Senior Vice President, Group Operations Manager
Bank of America
2005.01 - 2013.01
Vice President, Operational Risk Manager
JPMorgan Chase, Card Services
2003.01 - 2005.01
Vice President, Collections Call Center Manager
JPMorgan Chase, Card Services
2001.01 - 2003.01
Operational Risk Officer / Manager
JPMorgan Chase, Card Services
1996.01 - 2001.01
Bachelor of Science - Business Administration
Colorado State University