SHAWN MCELROY
San Antonio,TX
Summary
Operations and risk management leader with proven success in leading large, multi-site teams, driving process improvements, and implementing operational risk strategies. Skilled in commercial lending, credit card operations, and mortgage servicing. Record of delivering measurable results, enhancing controls, developing talent, and fostering high-performance cultures.
Overview
30
30
years of professional experience
Work History
Executive Director - Business Execution Senior Manager
Wells Fargo
01.2013 - Current
- Coordinate internal and external exams, producing comprehensive regulatory responses.
- Lead strategic initiatives improving compliance and operational readiness.
Senior Vice President, Loan Administration Area Manager
Wells Fargo
01.2018 - 01.2020
- Managed 300+ team members across origination, servicing, and document management.
- Implemented offshoring strategies to India, increasing efficiency.
Vice President, Loan Administration Manager / Site Operations Leader
Wells Fargo
01.2013 - 01.2018
- Directed multi-site teams delivering commercial loan processing excellence.
- Enhanced operational controls and reporting mechanisms.
Senior Vice President, Mortgage Servicing Group Manager
Bank of America
01.2011 - 01.2013
- Directed 500+ team members across five sites, improving bankruptcy process accuracy.
- Reduced bankruptcy motion defects from 17% to 1% in four months.
Senior Vice President, Group Operations Manager
Bank of America
01.2005 - 01.2013
- Member of startup operations team acquiring $1.5B in first mortgages monthly.
- Implemented cost-reduction initiatives improving efficiency and turnaround times.
Vice President, Operational Risk Manager
JPMorgan Chase, Card Services
01.2003 - 01.2005
- Developed and implemented front-line control assessment strategies.
- Enhanced FDCPA compliance programs across operational groups.
Vice President, Collections Call Center Manager
JPMorgan Chase, Card Services
01.2001 - 01.2003
- Managed large call center teams, improving recovery performance.
- Optimized workforce management for increased productivity.
Operational Risk Officer / Manager
JPMorgan Chase, Card Services
01.1996 - 01.2001
- Led self-assurance reviews and developed meaningful risk reporting for executives.
Education
Bachelor of Science - Business Administration
Colorado State University
Skills
- Operational Leadership
- Risk Management & Compliance
- Strategic Planning
- Process Improvement
- Offshoring & Change Management
- Performance Optimization
- Quality Assurance
- Regulatory Exam Coordination
Timeline
Senior Vice President, Loan Administration Area Manager
Wells Fargo
01.2018 - 01.2020
Executive Director - Business Execution Senior Manager
Wells Fargo
01.2013 - Current
Vice President, Loan Administration Manager / Site Operations Leader
Wells Fargo
01.2013 - 01.2018
Senior Vice President, Mortgage Servicing Group Manager
Bank of America
01.2011 - 01.2013
Senior Vice President, Group Operations Manager
Bank of America
01.2005 - 01.2013
Vice President, Operational Risk Manager
JPMorgan Chase, Card Services
01.2003 - 01.2005
Vice President, Collections Call Center Manager
JPMorgan Chase, Card Services
01.2001 - 01.2003
Operational Risk Officer / Manager
JPMorgan Chase, Card Services
01.1996 - 01.2001
Bachelor of Science - Business Administration
Colorado State University
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Collin DoanCollin Doan
Sales Associate at Sams Club DistributionSales Associate at Sams Club Distribution