Shawn McGinnis
Chopt Creative Salad Company
Wynnewood,PA
Work History
Kitchen Lead
- Supervised kitchen station workflow to maintain fast, accurate salad and bowl preparation.
- Coordinated prep teams to ensure ingredient readiness, freshness, and consistent portioning.
- Enforced food safety standards across cutting, storage, and sanitation procedures.
- Trained new team members on line setup, recipe execution, and kitchen organization.
- Supported opening and closing routines to keep kitchen operations organized and efficient.
- Inspected prepared items for quality, presentation, and order accuracy before service.
- Resolved service bottlenecks by reassigning tasks and balancing station coverage.
- Monitored inventory levels and communicated shortages to support daily production needs.
- Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area.
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Monitored inventory levels to prevent stock shortages during peak service hours or special events.
- Implemented health and safety protocols to maintain compliance with local regulations and industry best practices.
Lead Caterer
- Supervised catering setup, service, and breakdown for meetings, banquets, and special events.
- Coordinated menu execution with culinary staff to ensure accurate presentation and timely delivery.
- Trained team members on food handling, service standards, and guest interaction protocols.
- Verified event orders, equipment, and supplies to support seamless catering operations.
- Monitored quality, portioning, and sanitation practices to maintain food safety compliance.
- Communicated with clients and event contacts to confirm service details and last-minute changes.
- Directed workflow during peak service periods to keep staffing, timing, and service aligned.
- Improved customer satisfaction by providing exceptional service during events, ensuring all guests were attended to promptly.
- Maintained strict adherence to food safety guidelines, ensuring the health and well-being of all attendees at catered functions.
- Implemented new procedures for food preparation, leading to faster turnaround times without sacrificing taste or presentation standards.
- Streamlined kitchen operations for increased efficiency, organizing prep work and coordinating with team members.
- Expanded client base with effective marketing strategies that showcased unique catering services offered.
- Coordinated staffing schedules to ensure adequate coverage during peak periods without compromising service quality or employee satisfaction.
Dinning Room Manager
- Supervised dining room staff to ensure smooth meal service and guest satisfaction.
- Coordinated daily table setup, service flow, and cleanup for consistent dining operations.
- Trained team members on service standards, sanitation practices, and resident communication.
- Monitored food presentation and portion accuracy to maintain quality expectations.
- Resolved resident concerns promptly, supporting positive dining experiences and timely service recovery.
- Scheduled staff assignments to balance coverage, efficiency, and meal period demands.
- Enforced cleanliness and safety procedures throughout dining areas and service stations.
- Collaborated with kitchen staff to align meal delivery with resident preferences and dining schedules.
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Boosted employee morale and retention through effective communication and team-building activities.
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
- Streamlined operations by creating efficient schedules for all dining room staff members.
- Optimized workflow by cross-training employees in various roles throughout the dining room operation.
- Implemented cost-saving measures without sacrificing quality or guest satisfaction through careful analysis of operational expenses.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Fostered a culture of teamwork among staff members by regularly hosting meetings to discuss goals, challenges, and successes within the department.
- Conducted regular performance evaluations for staff members, identifying areas for growth and providing constructive feedback.
- Increased revenue by organizing special events such as wine tastings, themed dinners, and holiday celebrations.
- Improved overall efficiency by implementing strategic seating plans to maximize table turnover rates.
- Assisted in budget development for the dining room department by analyzing past trends and making informed projections for future needs.
- Collaborated with the culinary team to develop menus that catered to diverse customer preferences and dietary restrictions.
Easy Technician Sales Associate
- Assisted customers with technology product selection, setup questions, and basic troubleshooting
- Processed sales transactions accurately while maintaining efficient checkout flow
- Recommended devices, accessories, and services based on customer needs
- Supported merchandising standards by stocking, facing, and organizing tech departments
- Demonstrated product features and benefits to improve purchase confidence
- Resolved customer concerns promptly while delivering professional service
- Coordinated with team members to support sales floor coverage and daily operations
- Contributed to a positive work environment by actively participating in staff meetings and training sessions.
- Provided exceptional customer service, leading to numerous positive feedback and repeat business.
- Educated customers on proper device usage and maintenance, reducing returns and exchanges significantly.
- Developed strong rapport with customers, fostering long-lasting relationships and ensuring repeat business.
- Stayed up-to-date on industry trends and new products to provide expert advice to customers.
- Handled cash register transactions accurately, maintaining accountability for all financial transactions within the store.