Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

SHAWN MCLAUGHLAN

Massapequa Park,NY

Summary

Business Operations Manager with 8+ years demonstrated ability in analyzing data, implementing strategies, and leading high-performing teams to exceed organizational objectives. Proven track record in achieving KPIs and improving operational efficiency.

Overview

11
11
years of professional experience

Work History

Business Manager

UPS
11.2022 - Current
  • Directed a team of 60+ employees in the Hauppauge Center, which continues to remain one of the top-ranked centers in the North Atlantic District.
  • Executed business plans through continuous process improvement, complex problem solving, and achieving KPIs.
  • Leveraged relationships with upper management and union officials to improve operational efficiency.
  • Led team to over 18 months without an avoidable auto crash, contributing to a 34% reduction in safety defects.

Operations Supervisor

UPS
09.2015 - 11.2022
  • Managed day-to-day functions of 30+ employees to consistently achieve KPI's.
  • Improved operational safety, service, and performance metrics by building employee development plans and conducting regular performance reviews.
  • Trained, coached, and counseled new hires and existing employees.
  • Fostered collaboration between operations, engineering, and sales teams for the implementation of work process plans to maximize proficiency and drive business results.

Account Executive

Marino Coverage Group
01.2014 - 09.2015
  • Prepared and presented sales proposals to prospective clients while negotiating purchase agreements with vendors.
  • Performed extensive client requirements analysis to develop accurate and customizable solutions.
  • Successful track-record educating clients about the capabilities of offerings and know how and where the service will bring the most value to the client.

Education

BBA - Business Management

Hofstra University
12.2013

Skills

  • Process Improvement
  • Business Planning
  • Cost Reduction
  • Cross-functional Collaboration
  • Team Leadership
  • Effective Communication

Accomplishments

September 2016

  • MDST Top Gun Award - Chicago, IL


June 2018

  • OJS Workshop Top Gun Award - Bound Brook, NJ

Timeline

Business Manager

UPS
11.2022 - Current

Operations Supervisor

UPS
09.2015 - 11.2022

Account Executive

Marino Coverage Group
01.2014 - 09.2015

BBA - Business Management

Hofstra University

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SHAWN MCLAUGHLAN