SHAWN MCLAUGHLAN
Massapequa Park,NY
Summary
Business Operations Manager with 8+ years demonstrated ability in analyzing data, implementing strategies, and leading high-performing teams to exceed organizational objectives. Proven track record in achieving KPIs and improving operational efficiency.
Overview
11
11
years of professional experience
Work History
Business Manager
UPS
Farmingdale, NY
11.2022 - Current
- Directed a team of 60+ employees in the Hauppauge Center, which continues to remain one of the top-ranked centers in the North Atlantic District.
- Executed business plans through continuous process improvement, complex problem solving, and achieving KPIs.
- Leveraged relationships with upper management and union officials to improve operational efficiency.
- Led team to over 18 months without an avoidable auto crash, contributing to a 34% reduction in safety defects.
Operations Supervisor
UPS
Farmingdale, NY
09.2015 - 11.2022
- Managed day-to-day functions of 30+ employees to consistently achieve KPI's.
- Improved operational safety, service, and performance metrics by building employee development plans and conducting regular performance reviews.
- Trained, coached, and counseled new hires and existing employees.
- Fostered collaboration between operations, engineering, and sales teams for the implementation of work process plans to maximize proficiency and drive business results.
Account Executive
Marino Coverage Group
Franklin Square, NY
01.2014 - 09.2015
- Prepared and presented sales proposals to prospective clients while negotiating purchase agreements with vendors.
- Performed extensive client requirements analysis to develop accurate and customizable solutions.
- Successful track-record educating clients about the capabilities of offerings and know how and where the service will bring the most value to the client.
Education
BBA - Business Management
Hofstra University
12.2013
Skills
- Process Improvement
- Business Planning
- Cost Reduction
- Cross-functional Collaboration
- Team Leadership
- Effective Communication
Accomplishments
September 2016
- MDST Top Gun Award - Chicago, IL
June 2018
- OJS Workshop Top Gun Award - Bound Brook, NJ
Timeline
Business Manager
UPS
11.2022 - Current
Operations Supervisor
UPS
09.2015 - 11.2022
Account Executive
Marino Coverage Group
01.2014 - 09.2015
BBA - Business Management
Hofstra University