Shawn McLaurin
Erie,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Enrollment Coordinator
Moravia Health
04.2023 - Current
- Handling questions, issues and providing detailed information on requirements, processes, and policies
- Collecting information and qualifying candidates for programs and services
- Entering, updating and reviewing data and records
- Ensuring that applications are completed correctly and that the required supporting materials have been provided.
Scheduling Manager
Moravia Health
07.2022 - 04.2023
- Complete requests by greeting customers, in person or on the telephone, and answering or referring inquiries
- Assist with vetting applicants for potential clients
- Contributes to team effort by accomplishing related results as needed
- Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems
- Handle call-offs with urgency to find replacement aides.
Customer Service Representative
National Fuel Gas
09.2015 - 12.2021
- Take incoming calls in a call center environment
- Work with individuals and businesses to assist in starting, ending or transferring of service
- Handle emergency and hazardous situations with compliance and staff support
- Respond to billing inquiries and payment processing assistance
- Run a yearly report to confirm usage for commercial and non-residential accounts
- Perform bill corrections for Pennsylvania customers.
Customer Service Agent
Agility Marketing
11.2014 - 09.2015
- Take incoming calls for Direct Express Debit Card Services
- Assist cardholders with replacing lost, stolen or damaged cards
- Help customers with transaction history on their account
- Enroll Social Security Beneficiaries into the Direct Express Program.
Education
AS Business Marketing & Management -
Tri-State Business Institute
Erie, PA12.2006
Strong Vincent High School
Erie, PA06.2003
Skills
- Client retention
- Strong Organization
- Confidentiality understanding
- Education planning
Timeline
Enrollment Coordinator
Moravia Health
04.2023 - Current
Scheduling Manager
Moravia Health
07.2022 - 04.2023
Customer Service Representative
National Fuel Gas
09.2015 - 12.2021
Customer Service Agent
Agility Marketing
11.2014 - 09.2015
AS Business Marketing & Management -
Tri-State Business Institute
Strong Vincent High School
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