Shawn Melton
Paris,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Production Manager/Shop Foreman
Mathews Nissan of Paris
Paris, TX
01.2023 - Current
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Developed and implemented significant process improvements to enhance department quality and production.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Used vehicle component knowledge to diagnose issues and perform maintenance and repairs.
- Provided technical guidance and support to staff members regarding repairs, maintenance, and troubleshooting of vehicles.
Field Service Manager/Service Support/ASM/Shop Foreman
Toyota Motor North America
Plano, TX
09.2020 - 01.2023
- Managed daily activities of field service technicians by assigning tasks, monitoring progress and providing guidance when necessary.
- Recruited and trained new employees to meet job requirements.
- Conducted performance reviews of all assigned personnel and provided feedback on areas needing improvement or additional training.
- Resolved customer complaints regarding field service operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Master Technician/Shop Foreman
Mercedes-Benz of Mckinney
McKinney, TX
07.2016 - 03.2020
- Trained and monitored employees to teach daily tasks and improve performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Created reports detailing daily operations, including number of jobs completed, hours worked.
- Diagnosed electrical and mechanical problems using diagnostic tools including multimeters, oscilloscopes, and pressure gauges.
- Assisted technicians in more complex repair procedures when required.
Shop Foreman
CNC Motors
Ontario, CA
07.2015 - 07.2016
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Used vehicle component knowledge to diagnose issues and perform maintenance and repairs.
- Modified existing software systems to enhance performance and add new features.
- Recognized by management for providing exceptional customer service.
Master Technician/Team Leader
Walter's Mercedes-Benz of Riverside
Riverside, CA
08.2007 - 07.2015
- Diagnosed and repaired vehicle electronic systems, including engine management, ABS, airbags and transmission control.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Resolved complex automotive issues by troubleshooting various components within the system.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
Master Mechanic
Penske Mercedes-benz Of West Covina
West Covina, CA
04.2005 - 07.2007
- Mentored and coached team to motivate, educate and enhance performance.
- Rebuilt engines using special tools and diagnostic equipment.
- Reviewed manufacturer's technical bulletins to stay current on changing technology and techniques used in the automotive industry.
- Maintained updated knowledge through continuing education and advanced training.
- Communicated job status and estimated completion times.
Education
GED -
Etiwanda High School
Etiwanda, CA05-1992
Skills
- Creative Problem-Solving
- Training and Mentoring
- Advanced Troubleshooting
- Strong Work Ethic
- ASE Certification
- Customer Relationship Management (CRM)
Certification
- Mercedes Benz Master Certified
- Sprinter and Smart certified
- ASE Certified
- State Inspector Certified
- 609 A/C Certified
- Nissan Certified
- Diesel/Hybrid Certified
References
References available upon request.
Timeline
Production Manager/Shop Foreman
Mathews Nissan of Paris
01.2023 - Current
Field Service Manager/Service Support/ASM/Shop Foreman
Toyota Motor North America
09.2020 - 01.2023
Master Technician/Shop Foreman
Mercedes-Benz of Mckinney
07.2016 - 03.2020
Shop Foreman
CNC Motors
07.2015 - 07.2016
Master Technician/Team Leader
Walter's Mercedes-Benz of Riverside
08.2007 - 07.2015
Master Mechanic
Penske Mercedes-benz Of West Covina
04.2005 - 07.2007
GED -
Etiwanda High School
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