Shawn Melton
Yuba College
Plumas Lake,CA
2
Certification
6
Years of experience
Dynamic professional with a proven history of success at Yuba College. As the sole Alternate Media Technology Specialist within the Yuba College Community District, I independently research and collaborate with other colleges to deliver efficient services and case management for over 600 students. This role highlights my exceptional problem-solving abilities, strong communication skills, and my determination to assist as much as I can. I am deeply committed to broadening my scope of practice to enhance accessibility and empower students to achieve their academic goals.
Work History
Alternate Media Technology Specialist
4 Years 11 Months- Provide and manage licenses for assistive technology.
- Processing accessibility requests and converting course material into other formats that are compliant to the WCAG 2.2 accessibility requirements.
- Trained students on how to access and utilize assistive technology that were prescribed as an accommodation.
- Case management and documentation from student appointments that are conducted via phone, Zoom or in person.
- Data entry into Colleague (MIS).
- Answer phone calls, Zoom visits, and emails in a timely manner.
- Provide follow-ups if necessary.
- Outreach services, either tabling and/or presentations, at high schools, college campus, or community events, to provide information about the DSPS program as well as Yuba College as an institution.
- Develop and facilitate lesson plans/talking points for SPARKS, the peer-support group for DSPS students at Yuba College.
- Provide advocacy on behalf of students that are not receiving their allotted accommodations or their rights under The Rehabilitation Act 1973or Americans with Disabilities Act (ADA) are being violated.
- Develop and facilitate flex/professional development workshops for faculty and staff members focused on accessibility.
- Maintained confidentiality of student information by following all of the department's best practice policies.
- All tasks are performed with the understanding and respect of the different intersectionalities from the 600+ students that I serve.
Clerical Assistant
7 Months- Ensured all individuals that would come into the office were met with a welcoming greeting.
- Answered phone calls, zoom visits, and emails with professional etiquette.
- Scheduled and managed appointments for students.
- Provided appointment reminders to all students.
- Ensure all appropriate documentation were completed before entering data entries.
- Data entry from all appointments.
- Maintained confidentiality of student information by following all of the department's best practice policies.
Front Office Staff Member
1 Year- Ensure all individuals were met with a warm, inviting greeting.
- Maintained a well-organized front desk area, creating a welcoming environment for guests.
- Answered phone calls, emails timely and efficiently.
- Recorded and delivered messages to the appropriate party.
- Managed the waitlist of potential client's seeking services.
- Administered follow ups.
- Checked insurance eligibility daily of 400+ clients.
- Assisted in training new front office staff members for seamless integration into the team.
- Processed payments efficiently, ensuring accurate billing records and minimizing discrepancies.
- Maintained confidentiality of client information by following all of the company's best practice policies.
Education
Master of Arts - Social Work
- Honors: with Distinction
- Research Project: What is Causing Students with Disabilities to not Complete College-level Math and English within the First Year of Enrollment in Higher Education.
- GPA: 4.00 GPA
Bachelor of Arts - Social Work
GPA: 3.776 GPA
Associate of Science - Social And Behavioral Sciences
GPA: 3.347 GPA
Adult Learning Disabilities (ALD) Certificate - Special Education
Skills
Rapport building
Active listening
Client Empowerment though strengths-based practice (SBP) approach
Curriculum development
Reliability
Time management
Empathy
Effective communication
Decision-making
Resource management
Problem-solving abilities
Teamwork and collaboration
Certification
- FERPA : Confidentiality of Records
- Mandated Reporter: Child abuse and Neglect
- De-Escalation SWACC Training Series: Mental Health
- WAIS-5
- WJ-V Achievement
- WJ-V Cognitive
- Adult Learning Disability (15 unit certificate)
- Suicide Alertness for Everyone "safeTalk" (expired)
- Mental Health First Aid USA Conflict (expired)
Timeline
Alternate Media Technology Specialist
Yuba College
09.2021 - CurrentRead More
Clerical Assistant
Yuba College
02.2021 - 09.2021Read More
Front Office Staff Member
New Day Family Counseling Center
02.2020 - 02.2021Read More
Yuba College
Associate of Science from Social And Behavioral Sciences
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California State University, Chico
Bachelor of Arts from Social Work
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California State University, Chico
Master of Arts from Social Work
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Sacramento State
Adult Learning Disabilities (ALD) Certificate from Special Education
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