Shawn Miller
Albany,MI
Summary
At Dixon Eye Care, I excelled in enhancing clinical trial outcomes and patient care through expert management of investigational products and effective patient recruitment strategies. Leveraging skills in Good Clinical Practices and subject retention, I significantly improved recruitment rates and ensured compliance with study protocols, demonstrating a strong blend of analytical and interpersonal abilities.
Overview
37
37
years of professional experience
Work History
Clinical Research Coordinator
Dixon Eye Care
01.2009 - Current
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Gathered, processed, and shipped lab specimens.
- Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
- Followed informed consent processes and maintained records.
- Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
- Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Facilitated clear communication between principal investigators, sponsors, and study participants for seamless trial execution.
- Assessed patients'' eligibility criteria following strict adherence to inclusion/exclusion guidelines.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Managed patient recruitment, informed consent process and data entry to support trial objectives.
- Increased participant retention rates through proactive follow-up efforts and regular engagement activities.
- Developed and maintained accurate and up-to-date case report forms and source documents.
- Prepared and maintained regulatory documents for clinical trial submissions.
- Oversaw the management of investigational product supplies, ensuring appropriate storage conditions were maintained at all times for optimal efficacy during trials.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Developed strong relationships with trial sponsors, ensuring ongoing collaboration and future project opportunities.
- Participated in initiation visits and investigator meetings, implementing trials following study timelines and budgets.
- Improved recruitment rates by developing and implementing effective patient outreach strategies.
Insurance in Medical Office
Dixon Eye Care
11.1998 - Current
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Reduced wait times for patients by implementing efficient check-in and check-out procedures.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
- Facilitated timely billing processes to ensure accurate and prompt reimbursement from insurance providers.
- Updated and maintained schedules for patients as well as managed client correspondence.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Pulled charts and prepared for nurse and doctor assessment.
- Entered procedure codes and diagnosis codes into medical billing software.
- Verified benefits and worked with insurance companies to obtain payments.
Ophthalmic Medical Technician
Dixon Eye Care
08.1987 - Current
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
- Evaluated new ophthalmic equipment options for potential addition into the practice based on effectiveness and cost efficiency assessments.
- Optimized clinical efficiency by calibrating ophthalmic instruments regularly to ensure accurate readings during exams.
- Streamlined office workflow by efficiently managing patient schedules, appointments, and medical records.
- Assisted in successful surgical procedures by providing attentive support to surgeons and maintaining a sterile environment.
- Maintained high standards of cleanliness and sterilization in exam rooms, safeguarding against infection and crosscontamination.
- Contributed to the development of customized treatment plans through effective communication with physicians and other healthcare professionals.
- Improved patient care by conducting thorough medical histories and performing accurate visual acuity tests.
- Provided hands-on training to new staff members on the proper use of ophthalmic equipment, ensuring consistent and accurate results within the practice.
- Developed strong rapport with patients from diverse backgrounds by adjusting communication style as needed for maximum understanding and comfort during their appointments.
- Increased patient satisfaction with compassionate care during difficult procedures such as dilation or contact lens fittings.
- Demonstrated proficiency in electronic medical record systems for seamless access to vital patient information during examinations or consultations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Administered a-scan biometry test before patient cataract surgeries to measure size and shape of affected eye.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Measured and recorded visual acuity and color vision testing.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Cleaned or sterilized ophthalmic or surgical instruments.
Education
Certificate - Certified Medical Coder
Darton College
Albany, GA2008
LDO - Licensed Dispensing Optician
Optician
1987
Skills
- Good Clinical Practices
- Electronic Data Capture
- Adverse event reporting
- Informed consent
- Study protocols
- Informed Consent Process
- Patient recruitment
- Investigational product management
- Documentation requirements
- Medication Dispensing
- Subject Retention Strategies
Timeline
Clinical Research Coordinator
Dixon Eye Care
01.2009 - Current
Insurance in Medical Office
Dixon Eye Care
11.1998 - Current
Ophthalmic Medical Technician
Dixon Eye Care
08.1987 - Current
Certificate - Certified Medical Coder
Darton College
LDO - Licensed Dispensing Optician
Optician
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