Shawn Miller
Technical Program Manager
Cheyenne,WY
Summary
Dynamic Technical Program Manager with extensive experience at the Department of Veterans Affairs, excelling in project management and risk assessment. Proven track record in leading cross-functional teams, overseeing system migrations, and ensuring compliance on high-value contracts. Adept at systems integration and fostering collaboration to drive project success.
Overview
37
37
years of professional experience
Work History
Technical Program Manager/Systems Analyst
Department of Veterans Affairs
01.2010 - 07.2025
- Defined, planned, and managed full lifecycle of technical projects to align with business strategy.
- Identified project risks and dependencies, developing mitigation strategies to ensure adherence to timelines.
- Coordinated cross-functional teams to reach consensus and streamline project workflows.
- Leveraged technical background to evaluate system architecture and discuss solutions with stakeholders.
- Delivered regular updates on project status, risks, and KPIs to stakeholders and leadership.
- Oversaw migration of legacy systems to modern platforms, ensuring minimal downtime and safeguarding data integrity.
- Executed contracts for multiple high-value Federal projects, ensuring compliance.
- Provided leadership management expertise in hardware design and systems planning with vendors and project managers.
Supervisor
US Army & Army National Guard
01.1989 - 05.2012
- Supervised construction projects and coordinated equipment operations and crew maintenance for quarry and paving activities, ensuring project timelines and quality standards were met.
- Oversaw engineer construction and equipment operations during missions, ensuring adherence to safety protocols and operational effectiveness.
- Coordinated work activities of supporting units using critical path method for project management.
- Estimated equipment and operator requirements for construction jobs to optimize resource allocation and project efficiency.
- Developed and executed a comprehensive quality control plan for engineering operations.
- Planned and organized combat engineering missions to ensure operational effectiveness.
- Supported supervision of units operating heavy construction equipment on site.
Software Support Engineer/System Administrator
Hewlett-Packard
10.2000 - 12.2009
- Administered core production servers, maintaining operational stability and enforcing security measures.
- Resolved hardware and software technical issues for internal and external contacts, enhancing user satisfaction.
- Implemented proactive notification system to minimize problem occurrences.
- Assisted end users in preventing issues, enhancing overall system reliability.
- Collaborated with support teams to ensure compliance with service level agreements, improving response times.
- Documented case resolutions in Knowledge Management System, streamlining future troubleshooting processes.
- Responded to inquiries regarding products, specifications, and repairs for current and discontinued items.
- Represented HP team at customer visits, industry conferences, and vendor meetings.
Education
Computer Information Systems - Programming, Computer Science
Laramie County Community College
Cheyenne, WY01.2002
Business Administration - Business/Commerce, General
Laramie County Community College
Cheyenne, WY01.2002
Skills
- Project leadership
- Technical analysis
- Systems integration
- Information security
- Risk compliance
- Lifecycle management
- Change management
- System architecture and upgrades
- Contract management and compliance
- Cross-functional collaboration
Timeline
Technical Program Manager/Systems Analyst
Department of Veterans Affairs
01.2010 - 07.2025
Software Support Engineer/System Administrator
Hewlett-Packard
10.2000 - 12.2009
Supervisor
US Army & Army National Guard
01.1989 - 05.2012
Computer Information Systems - Programming, Computer Science
Laramie County Community College
Business Administration - Business/Commerce, General
Laramie County Community College