SHAWN M. JACKSON
San Bernardino
Summary
Licensed Adjuster with a sustained superior performance with excellent interpersonal communication skills; both written and verbal. Accompanied with a positive attitude and the ability to collaborate with managers, colleagues, and claimants. Seeking a position as a Remote Senior Auto Liability Claims Adjuster.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Remote Senior Auto Liability Representative
Selective Insurance Company of America
12.2022 - 01.2025
- Evaluating, processing and managing personal and commercial auto claims. Conducting liability investigations for coverage and settlement purposes. Documenting all activities while conveying and responding to inquiries from policyholders, agents, and claimants. In addition to performing other related duties in collaboration with subrogation and total loss departments. Efficiently remaining compliant to regulations, training, licensure, and demonstrating excellent customer service and communication etiquette.
Remote Auto Liability Adjuster
The Best Claims
08.2022 - 12.2022
- Settle 1st and 3rd party claims, liability determination, coverage, payments, recorded statements, team assistance, respond to emails inquiries, meetings, and customer service.
Remote Arbitration Clerk
Aston Carter
05.2022 - 08.2022
- Prepare unresolved liability disputes for the panel, review claims, add evidence, write contentions, diary, and meet daily requirements.
Remote Auto Claims Adjuster
2B Claims Services
06.2021 - 02.2022
- Investigated 1st and 3rd party total loss claims, recorded statements, determined liability, coverage, payments, and provided superior customer service.
Remote Auto Claims Adjuster
Eberl Claims Service
11.2019 - 03.2021
- Collaborated in a team environment to assist insured’s who suffered a catastrophe loss to their automobiles due to the recent hurricanes. Consulted with total loss, set-up inspections to determine extent of damages, via pandemic regulations, issued payments, and exhibited excellent customer service.
Inside Property Adjuster
Wardlaw Claims Services
09.2019 - 10.2019
- Analyzed complex information from various sources. Prepared and processed claim reports, Set up home re-inspections. Consulted with contractors, field adjusters, and engineers. Negotiated settlements with claimants, and calculated benefits and payments.
Remote Auto Adjuster
Sedgwick Claims Management
12.2018 - 03.2019
- Investigated claims presented to the insurance company. Reviewed policy information for eligibility of claims processing and contacted claimants for recorded statements. Determined liability. Negotiated adequate payment amounts owed pertaining to damage and/or injuries sustained. Maintained total loss vehicles until the resolution of the claim. Issued payments.
Education
Certified - Estimatics, Auto IDL
State Farm Policy
04.2019
Master of Arts - Human Services
Liberty University
06.2014
Master of Science - Leadership
Grand Canyon University
11.2022
Skills
- Support resolution skills
- Goal-oriented mindset
- Client engagement
- Efficient data entry
Certification
Nicta Fraud 2024
California Fair Claims 2024
Timeline
Remote Senior Auto Liability Representative
Selective Insurance Company of America
12.2022 - 01.2025
Remote Auto Liability Adjuster
The Best Claims
08.2022 - 12.2022
Remote Arbitration Clerk
Aston Carter
05.2022 - 08.2022
Remote Auto Claims Adjuster
2B Claims Services
06.2021 - 02.2022
Remote Auto Claims Adjuster
Eberl Claims Service
11.2019 - 03.2021
Inside Property Adjuster
Wardlaw Claims Services
09.2019 - 10.2019
Remote Auto Adjuster
Sedgwick Claims Management
12.2018 - 03.2019
Certified - Estimatics, Auto IDL
State Farm Policy
Master of Arts - Human Services
Liberty University
Master of Science - Leadership
Grand Canyon University