- Time with family, doing activities
- Camping
- Fishing
- Paintball
- Biking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Road Trips
Shawn Mock
HVAC-R Manager /Technician
Springlake,NC
Summary
Previous business owner who was dedicated as a HVAC professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Responsible for all aspects of the company.
Organized refrigeration technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Resourceful HVAC-R technician recognized for efficiency in troubleshooting, diagnosing and repairing HVAC and refrigeration systems. Excellent time management, communication and multitasking abilities paired with proficiency in installation operations. Customer-focused professional with 25+ years accident free history.
Strong leader as Wholesale Operation Manager. Daily problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
38
38
years of professional experience
1
1
Certification
Work History
HVAC-R Service Technician
Farmer and Irwin Mechanical
11.2021 - 06.2024
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Maintained up-to-date knowledge of industry advancements, staying informed on new technologies and best practices for servicing various types of equipment.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Reduced downtime for businesses by quickly diagnosing and resolving complex HVAC-R issues.
HVAC-R Service Technician (Commercial)
RSC Mechanical
08.2018 - 11.2021
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Increased longevity of HVAC systems by performing preventive maintenance.
HVAC-R Service Technician
Excell Refrigeration
10.2014 - 08.2018
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
- Increased longevity of HVAC systems by performing preventive maintenance.
Owner/Contractor
S&S Air Conditioning & Refrigeration
09.2002 - 10.2015
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Duct/Equipment Residential Installer
Comfort Control
03.2001 - 09.2002
- Reduced callbacks for repairs by conducting thorough inspections and ensuring proper installation of equipment.
- Worked closely with sales teams to provide accurate quotes and timelines for prospective clients, ensuring a smooth transition from sales to installation.
- Collaborated with other installers to complete complex projects, resulting in successful installations and satisfied clients.
- Exceeded customer expectations by going above and beyond in providing personalized service, establishing a reputation for excellence within the residential installer field.
Branch Manager
Coastline Distribution
08.1999 - 01.2001
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
HVAC-R Service Technician
Smithco Services
01.1995 - 01.2001
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
Sales Manager (Territorial)
Pameco Distribution
11.1993 - 01.1995
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Branch Manager
Baker Brothers Distribution
11.1989 - 11.1993
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
HVAC Technician
Sun Coast Air Conditioning
10.1988 - 10.1989
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
HVAC Technician
King Air Conditioning
08.1986 - 10.1988
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
Education
HVAC
Miami Lakes Technical School
Miami05.1986
High School Diploma -
Miami Dade Christian School
Hialeah06.1984
Skills
- HVAC System Troubleshooting
- EPA Certification
- Equipment Installation
- Heating Systems
- Cooling systems maintenance
- Sales Proposals
- Schematic reading
- System Maintenance
- Blueprints and Specifications
- Chiller systems
- Variable Frequency Drives
- Sheet metal work
- Control Wiring
- System Installation
- Boiler Systems
- Brazing Techniques
- Load Calculations
Certification
- HVAC-Class A License - 2002-2015
- Certified, Universal Technician as Required by 40 CFR Part 82, Subpart F ID #089401828, EPA Program, 09/30/1993 to current
- Certified, Low GWP Refrigerant Safety: A2L Refrigerants, Certificate # 1348114823914, 2024 to current
Interests
Accomplishments
- Managed an average of 50 projects with budgets totaling over $250000 per year.
- Supervised team of 5 staff members.
- Collaborated with team of 4 in the development of several hvac projects.
Timeline
HVAC-R Service Technician
Farmer and Irwin Mechanical
11.2021 - 06.2024
HVAC-R Service Technician (Commercial)
RSC Mechanical
08.2018 - 11.2021
HVAC-R Service Technician
Excell Refrigeration
10.2014 - 08.2018
Owner/Contractor
S&S Air Conditioning & Refrigeration
09.2002 - 10.2015
Duct/Equipment Residential Installer
Comfort Control
03.2001 - 09.2002
Branch Manager
Coastline Distribution
08.1999 - 01.2001
HVAC-R Service Technician
Smithco Services
01.1995 - 01.2001
Sales Manager (Territorial)
Pameco Distribution
11.1993 - 01.1995
Branch Manager
Baker Brothers Distribution
11.1989 - 11.1993
HVAC Technician
Sun Coast Air Conditioning
10.1988 - 10.1989
HVAC Technician
King Air Conditioning
08.1986 - 10.1988
- HVAC-Class A License - 2002-2015
- Certified, Universal Technician as Required by 40 CFR Part 82, Subpart F ID #089401828, EPA Program, 09/30/1993 to current
- Certified, Low GWP Refrigerant Safety: A2L Refrigerants, Certificate # 1348114823914, 2024 to current
HVAC
Miami Lakes Technical School
High School Diploma -
Miami Dade Christian School
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