SHAWN MORRIS
Arlington,TX
Summary
Experienced IT consultant dedicated to becoming a top 10 industry professional. Trusted resource for companies needing infrastructure, network setup, and troubleshooting solutions. Committed to ongoing learning to deliver innovative and effective client solutions nationwide.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT CONSULTANT
Various staffing agencies
03.2023 - Current
- Engaged in short-term IT support assignments, delivering high-quality technical assistance to clients, and resolving issues promptly.
- Demonstrated proficiency in troubleshooting hardware and software problems, ensuring seamless operation during transitional periods.
- Maintained up-to-date knowledge of industry trends and emerging technologies, incorporating best practices into temporary support roles.
- Currently seeking a challenging long-term position where my skills can contribute.
- Expertly Skilled in Windows SCCM/MECM & Software Center
- Upgrade, Load, & Push Software to MECM/SCCM
- Expertise in Azure Security MFA Access
IT Systems Administrator LI
NEXSTAR MEDIA GROUP
03.2020 - 03.2023
- Image new PC's using SCCM/PXE to Win 10 Nexstar's Proprietary image
- Upload/Update Software to MECM/SCCM for distribution to pcs.
- Remote Support from home to work using VPN/Bomgart Software
- Upgrade/Update laptops, desktops, tablets/phones for users
- Install and support wide variety of software including Microsoft Office 365 & Adobe CC Products Configure Windows 10 or Mac OSX for developers & users
- Perform break fixes on PCs to assure security procedures & policies are followed
- Manage user credential through Active Directory such as add pc name or user
- Make add, changes, and removes user credential in Active Directory
- Resolving connectivity issues with network such as: VPN, Proxy, or DNS
- Trouble-shoot network from remote to onsite user with printer/office phone/pc issues
- Provided personal technical support to company founder.
IT Operations Specialist, Onsite Tech
KIRCHHOFF AUTOMOTIVE
05.2019 - 11.2019
- Troubleshoot Hydra PC Stations, Workstation PCs, Laptops, & Mobile Devices
- Resolving connectivity issues with network such as: VPN, Proxy, or DNS
- Manage users credential through Active Directory such as add pc name or user
- Meet/exceed SLA's & ticket managing through Service Now
- Resolve network printer issues amongst users
- Resolve connectivity issues handheld devices such as: scanners & mobile printers.
- Perform break fixes on PCs to assure security procedures & policies are followed
- Install and support wide variety of software including Microsoft Office 365 & Adobe products
- Apply SCCM software installs for users specified PC builds
- Configure Windows 10 for developers & users
- Currently moving to new bldg., will implement data center such as: Server mounting/configuration, switches, patch cable panels, & Meraki hotspots.
- Also Responsible for purchase orders of necessary equipment to complete Suite move.
Senior Support Analyst, TSS Desk Side
MATRIX RESOURCES - PIONEER NATURAL RESOURCES
07.2017 - 05.2019
- Manage users credential through Active Directory such as add pc name or user
- Image new PC’s using SCCM/PXE to Win 7/10 Pioneer Proprietary image Apply SCCM software installs for users specified PC builds
- Troubleshoot issues workstations, laptops, & tablets
- Backing up user's personal files, settings and software to migrate to the new PC's
- Install and support wide variety of software including Microsoft Office 2010-365 & Adobe products Resolving connectivity issues with network such as: VPN, Proxy, or DNS
- Configure Window 7/10 or Mac OSX for developers & users
- Configure MS Office 2010-365 software for user once upgraded
- Meet/exceed SLA's & ticket managing through Service Now
- Provide onsite technical support to 1100+ clients /users face2face
- Collect all Dell or Microsoft PC's & Tablets to be decommissioned or redeployed
System Administrator, Sr. Desktop Support II
ATOS
03.2016 - 05.2017
- Manage users credentials through Active Directory such as add pc name or user
- Assist user after delivery of their PC in post configuration & set up of their profile
- Use LogMeIn or Remote Desktop Software to configure user(s) PC's
- Collect all Dell/Lenovo Desktops & Laptops to be decommissioned
- Asset management of decommissioned legacy equipment
- Meet/exceed SLA's & ticket managing through Service Center
- Testing images on new hardware examples: Lenovo’s 50/60's series & Dell's 5250/5550 Series
- Resolving connectivity issues with network such as: VPN, Proxy, or DNS
- Configure Window 7or Mac OSX for developers & users
- Configure MS Office 2010-365 software for user once upgraded
- Configure Symantec/Bit-locker Encryption for users
- Resolve network printer issues amongst users
- Perform break fixes on PCs to assure security procedures & policies are followed
- Provide support for Mac OS/OS X users
- Provide support for Windows, Android, Apple mobile/tablet devices
Sr. Desktop Support Administrator
GREYHOUND
11.2015 - 02.2016
- Provide onsite technical support to 400+ clients /users
- Back up and prep user for Upgrade/PC refresh from Windows XP to 7
- Manage users credential through Active Directory such as add pc name or user
- Configure or troubleshoot software after upgrade such as Cisco CTI, Cisco VPN, or MS Office Outlook
- Program or configure all handheld devices (Apple, Android, MS Surface, & Blackberry)
- Correct daily issues (can't print, lost files/emails, can't VPN, encryption problems, or outlook corrupt PST errors)
Desktop Support / Network Administrator
TEK SYSTEMS
03.2015 - 11.2015
- Imaging Desktop/Laptop PC's for new users using (SCCM)
- Provide onsite customer support to end users
- Diagnose, repair or replace PC's due to hardware/software errors or failures. Make add, changes, and removes user credential in Active Directory
- PC & Server Room wire management expertise
- Installation of Zebra Label printers to new stations
- Resolve problem tickets thru HP Open-view ticketing system
Desktop Support
GO2IT GROUP
09.2013 - 02.2015
- Provides secondary on-site workstation support and knowledge transfer to the Desktop/Laptop support team.
- Provide onsite hands on support for devices supported by Infrastructure support teams.
- Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels
- Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment.
- Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support.
- Responsible for imaging workstations using the standard images
- Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices.
- Responsible for and/or assists in special projects as assigned.
- Expert using remote desktop software such as LogMeIn, TeamViewer, or Bomgart.
- Train and assist end users to effectively utilize the enterprise ticketing system
Desktop Support / PC Technician
ALCON NOVARTIS PHARMACEUTICALS
01.2013 - 08.2013
- Refresh and support desktops/laptops of 6000+ Users.
- Back up from XP to Windows 7 Enterprise & migrate user's information data and personal settings to new pc's.
- Desktop support of Microsoft Office 365 simultaneously while Office 365 was being implemented and deployed.
- Expedite user Settings in Microsoft Office 365.
- Users were able to access Outlook, Excel, PowerPoint presentations, etc. remotely from the cloud.
- Image new PC's using SCCM/PXE/Thumb Drive to Win 7 also using Alcon Proprietary Imaging Software.
- Use of Active Directory, Password Changes/Resets Using Citrix.
- Map network drives and printers
- Set up and Recover user encryption password using bit-locker or Symantec.
- Quality Assurance of correct Windows 7 Enterprise image & Alcon Software for users.
- SCCM software installs for users specified PC builds
Desktop Support / Field Service Technician
STAFFING AGENCY – ASSIGNED TO TEXAS HEALTH RESOURCES/LOCKHEED MARTIN
02.2012 - 08.2012
- Refresh desktops & laptops
- Migrate user information/settings to new pc.
- Update asset tags of old & new pc's along with peripherals Exchanging old Dell desktops and laptops for new equipment.
- Backing up user's personal files, settings and software to migrate to the new PC's.
- Installation of desktops and laptops performs other duties as assigned.
- Trouble shooting installed PC's software and hardware in person, over the phone, or remote access.
- Inventory old and new PC's using C.A.T.S (Computer Asset Tracking System) software. Experienced with (SCCM) software installation
Technical Support
SAYER 'S TECHNICAL SOLUTIONS
07.2011 - 01.2012
- Aided in rollout of Windows XP Professional based PC's across the Dallas metroplex for H.C.A (Hospital Corporation of America) using Sayer's imaging software features.
- Changed out expired warranty Dell PC's for HCA faculty.
- Utilized a U.S.M.T (User Software Migration Tool) to backup/restore the user personal software settings.
Technical Support
SMART SOURCE INC.
07.2010 - 10.2010
- Logged into Best Buy's Scope checklist online system in order to replace kiosk's, workstations PC's and affected register's P.O.S.
- Coordinated with helpdesk over the phone to reimage dysfunctional systems.
- Reassured all new replaced systems were fully functional before team broke for the day.
- Shipped old hardware to company's equipment recycler when replacement hardware arrived.
- Signed off with the manager on duty, helpdesk, and scope checklist online when the project was completed.
Education
Bachelor of Technology - Information Systems – Major in Game Design
Liberty University
01.2017
Skills
IT Systems Administrator I
Certification
Dell Tech Direct Client Certified
Timeline
IT CONSULTANT
Various staffing agencies
03.2023 - Current
IT Systems Administrator LI
NEXSTAR MEDIA GROUP
03.2020 - 03.2023
IT Operations Specialist, Onsite Tech
KIRCHHOFF AUTOMOTIVE
05.2019 - 11.2019
Senior Support Analyst, TSS Desk Side
MATRIX RESOURCES - PIONEER NATURAL RESOURCES
07.2017 - 05.2019
System Administrator, Sr. Desktop Support II
ATOS
03.2016 - 05.2017
Sr. Desktop Support Administrator
GREYHOUND
11.2015 - 02.2016
Desktop Support / Network Administrator
TEK SYSTEMS
03.2015 - 11.2015
Desktop Support
GO2IT GROUP
09.2013 - 02.2015
Desktop Support / PC Technician
ALCON NOVARTIS PHARMACEUTICALS
01.2013 - 08.2013
Desktop Support / Field Service Technician
STAFFING AGENCY – ASSIGNED TO TEXAS HEALTH RESOURCES/LOCKHEED MARTIN
02.2012 - 08.2012
Technical Support
SAYER 'S TECHNICAL SOLUTIONS
07.2011 - 01.2012
Technical Support
SMART SOURCE INC.
07.2010 - 10.2010
Bachelor of Technology - Information Systems – Major in Game Design
Liberty University
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