Shawn Murray
Phoenix,AZ
Summary
Accomplished Insurance Professional with a proven track record at USAA Insurance. Delivered superior customer service through effective problem-solving and teamwork. Skilled in multitasking and time management, adept at driving projects to completion with a friendly, positive attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Insurance Professional I
USAA Insurance
12.2008 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Senior Academic Counselor
University of Phoenix
08.2003 - 12.2008
- Increased student retention rates by providing ongoing support throughout their academic journey.
- Reviewed scholarship applications and provided guidance to help secure financial aid opportunities for qualified candidates.
- Enhanced student success rates by implementing individualized academic plans and monitoring progress regularly.
- Led professional development sessions for fellow counselors on best practices in academic advising and student support services.
- Evaluated transfer credits and advised students on course selection to ensure timely degree completion.
Education
MBA -
University of Phoenix
Tempe, AZ2015
Master of Science - Education in Counseling And Human Relations
Northern Arizona University
Flagstaff, AZ2004
Bachelor of Science - Journalism And Political Science
Northern Arizona University
Flagstaff, AZ2002
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Decision-Making
Timeline
Insurance Professional I
USAA Insurance
12.2008 - Current
Senior Academic Counselor
University of Phoenix
08.2003 - 12.2008
MBA -
University of Phoenix
Master of Science - Education in Counseling And Human Relations
Northern Arizona University
Bachelor of Science - Journalism And Political Science
Northern Arizona University
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