Shawn Mwangi
El Cajon,CA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
years of professional experience
Work History
Educator
Lululemon
San Diego, CA
06.2023 - Current
- Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
- Incorporated cooperative learning strategies into daily instruction whenever possible.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Service Representative
Kaiser Permanente
San Diego, CA
02.2022 - 09.2022
- Processed payments via cash, check, or credit card transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Escalated complex issues and set up appointments for further service.
- Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
Education
Bachelor of Science - Finance
San Diego State University
San Diego, CA05-2024
Skills
- Goal setting
- Problem-solving
- Cultural awareness
- Flexibility and adaptability
Accomplishments
- SDSU Weber Honors College member
- VP of Finance for SDSU Rotaract
- SDSU Finance and Investment Society member
- Phi Theta Kappa Honors Society member
Timeline
Educator
Lululemon
06.2023 - Current
Service Representative
Kaiser Permanente
02.2022 - 09.2022
Bachelor of Science - Finance
San Diego State University
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