Shawn Otjens
San Diego,CA
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
24
24
years of professional experience
Work History
Technician Specialist
merlin/Legoland California
05.2019 - Current
- Park AV Audio video lead technician specialist responsible for Parkwide paging and emergency announcements and BGM Music and Ride audio and responsible for programmer and Repairing network switches Amplifier Speaker microphone and Battery backup for parkwide and Ride and Hotel and Water park and Supporting entertainment for shows
- Collaborated with team members to complete complex projects within established timelines.
Technician II
AVI Systems Inc
07.2014 - 03.2019
- Lead Tech responsible for projects and installs, manage small team, coordinate with managers, coordinate with clients.
- Maintained safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Optimized system performance thorough testing and analysis.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Technician
TekWorks
06.2013 - 06.2014
- Technician Installation of Lencore acoustical sound masking, paging, emergency notification
- Installer of Audio PA and Video Projection systems.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
Shop Technician
Electronic Engineering
09.2012 - 03.2013
- Installed Motorola VHF and UHF radios in police vehicles, firetrucks, ambulances, pick up trucks, cement trucks and bulldozers Installed Network Fleet GPS in work vehicles Installed light bars, sirens, watch guard systems and radios Installed security monitoring systems and camera systems
- Kept shop clean, organized and stocked with supplies.
- Contributed to a safer work environment by consistently following safety protocols and procedures.
- Supported team members with technical expertise, helping to resolve complex issues and improve overall performance.
- Organized storage areas for easy retrieval of parts, tools, and supplies necessary for efficient job completion.
- Efficiently managed multiple tasks, ensuring all projects were completed on time without compromising quality.
Audio Visual Technician
IATSE Local Union #42
01.2012 - 03.2013
- Set Up and Take Down for Audio Video Equipment and Visual Display Set Up and Take Down for shows including WWE, Lady Gaga, Red Hot Chili Peppers, Blue Man Group, Red Sky Festival, USA Olympic Swim Meet Trials 2012
- Set up projectors, laptops and microphones for live presentations.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Managed cables and power distribution systems effectively to maintain a neat appearance while ensuring safety.
- Optimized sound quality by conducting thorough sound checks prior to each event start time.
- Calibrated projectors for optimal image quality at various venues according to screen size and lighting conditions.
- Pulled and terminated variety of cables.
Audio Visual Technician
J&S Audio Visual
09.2011 - 03.2013
- J&S Audio Visual 455 North 10th Street Omaha, NE 68102 for Omaha Convention Center Set Up and Take Down for Screens and Projectors Set Up and Take Down for Light Rigging and Audio PA Operate Audio Visual Equipment and Repairs Set Up and Take Down for shows including Girls Inc, The Chamber of Commerce, PEELS Fashion Show, Kenny Loggins
Audio Technician
MECA
10.2010 - 09.2011
- For CenturyLink Center Omaha and Omaha Civic Auditorium Set Up and Take Down for Events Live Sound and Audio Video
General Partner
Modessa
06.2000 - 08.2010
- Musician Performer, Live and Studio Sound Technician Assist the Engineer, with Live and Studio Sound System Development, Design, Build, Integration, Operation, Maintenance and Repair Coordinator and Provide Guidance to Performing Musical Band Members Assist with Marketing and Customer Support Lead Sound Technician Responsible for Sound Studio Room Operation Responsible for Off Site Sound System Equipment, Musical Instruments, Vehicles and Trailers Responsible for Sound Mixing, Digital Recording, Mastering into CD Format Provide Sound Technician Support at Contracted Events
- Conducted regular financial analysis to identify areas of improvement in budgeting, forecasting, and cost management for increased profitability.
Education
High School Diploma -
Linda Homeschool
San Diego, CA06.1999
Timeline
Technician Specialist
merlin/Legoland California
05.2019 - Current
Technician II
AVI Systems Inc
07.2014 - 03.2019
Technician
TekWorks
06.2013 - 06.2014
Shop Technician
Electronic Engineering
09.2012 - 03.2013
Audio Visual Technician
IATSE Local Union #42
01.2012 - 03.2013
Audio Visual Technician
J&S Audio Visual
09.2011 - 03.2013
Audio Technician
MECA
10.2010 - 09.2011
General Partner
Modessa
06.2000 - 08.2010
High School Diploma -
Linda Homeschool
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