WILLIAM COSGROVE
Omaha,NE
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Gas & Electric Service Technician
Black Hills Energy
Papillion, NE
01.2025 - Current
- Troubleshot electrical circuits using schematics and diagrams.
- Conducted preventive maintenance on a variety of machines and systems.
- Performed onsite repair of equipment at customer locations.
- Installed new systems according to manufacturer specifications.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Completed scheduled appointments on time to drive quality service.
- Inspected equipment for proper operation and safety hazards prior to use.
- Collaborated with team members to complete projects efficiently and effectively.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Conducted service appointments to diagnose and fix problems.
- Assessed meters for cracks and other issues, repairing problems on spot and testing repairs for proper functionality.
- Identified opportunities for process improvement within the metering system.
- Conducted detailed surveys using specialized equipment, such as ground-penetrating radar systems, in order to locate buried utilities.
Data Center Operations Technician II
Google
Papillion, Nebraska
01.2023 - 12.2024
- Maintained and monitored data center operations, including power systems, cooling systems, fire suppression systems, and physical security.
- Monitored server performance using system utilities to ensure optimal operation.
- Implemented backup strategies for critical system components and ensured integrity of the backups.
- Developed procedures for routine system maintenance tasks such as patching and upgrades.
- Identified potential problems with data center infrastructure before they become service impacting incidents.
- Coordinated with vendors to procure new hardware or software necessary for maintaining an efficient data center operations team.
- Conducted maintenance checks to identify potential problems before they caused significant damage or disruption.
- Maintained detailed records of all service activities, including parts used and time spent.
- Tested continuity of circuits using ohmmeters, voltmeters and other testing devices.
- Ensured safe work practices were followed at all times while performing tasks related to electricity.
Fire Systems Manager
Google
Papillion, Nebraska
05.2023 - 04.2024
- Monitored system performance to identify potential problems and develop solutions.
- Performed regular maintenance checks on all equipment used in the process.
- Implemented preventive maintenance schedules for machinery and equipment used in workplaces according to manufacturer's instructions.
- Coordinated with vendors for equipment maintenance and repair services.
- Performed calibration, troubleshooting and maintenance of RF test equipment.
LEAD SERVICE TECHNICIAN
Goodwin Tucker Group
Omaha, Nebraska
05.2021 - 12.2022
- During the day-to-day job, I execute emergency and preventative/yearly maintenance on all kitchen appliances and machines
- I write and execute the job in accordance with both the company and OSHA standards
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Installed new systems according to manufacturer specifications.
- Conducted preventive maintenance on a variety of machines and systems.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Inspected equipment for proper operation and safety hazards prior to use.
LEAD SERVICE/INSTALL TECHNICIAN
Pepsi CO.
Omaha, Nebraska
05.2020 - 05.2021
- At Pepsi, I oversaw the install team and all maintenance calls, ensuring safety as well as everything being installed correctly and efficiently
- I then moved up to a service technician where I worked independently on emergency and preventative maintenance repairs
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Replaced defective components or parts as needed.
- Assisted in the design of new products or modifications to existing products for improved performance.
- Installed software updates on customer machines while providing technical assistance when necessary.
SERVICE ADVISOR
Woodhouse Ford
Omaha, Nebraska
09.2019 - 05.2020
- During my time at Woodhouse, I managed a team of five full time repair technicians
- I managed their appointments, workload, calendars, commissions and made sure they were during quality and safe work based off the company guidelines
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
NETA LEVEL1 TECHNICIAN
ABM
Denver, Colorado
01.2015 - 09.2019
- ABM taught me the importance of safety through and through
- Every day my job was to ensure the electrician’s job was being done correctly, as well as check for any hazards
- JHA paperwork was done and completed by me, and I also oversaw determining if we were meeting OSHA, company, and site standards/rules
- I oversaw writing an executing all procedures
- I also did all the follow up testing on the electrician’s work and oversaw many others who did testing as well
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Performed electrical tests on various components and equipment according to established standards and procedures.
- Verified accuracy of test results with required documentation, schematics, diagrams, technical manuals and other reference material.
- Calibrated, maintained, operated and troubleshot a wide range of electronic test equipment.
- Utilized oscilloscopes, digital multi-meters and signal generators to analyze circuit board performance.
- Inspected wiring harnesses for proper connections between components as well as identifying any potential issues or defects.
- Ensured that all safety protocols were followed while conducting tests in order to minimize risk of injury or damage.
Education
HIGH SCHOOL DIPLOMA -
Flaming Sword Christina Academy
01.2008
Skills
- Cooling systems
- Software configuration
- Performance optimization
- Hardware maintenance
- Vendor coordination
- Operating systems
- Incident management
- Quality control testing
- Instrument Calibration
- Power distribution
- Time management
- Project Management
- Organizational Leadership
- Data center management
- System maintenance
- Equipment troubleshooting
- Power systems management
- Cooling systems maintenance
- Server performance optimization
- Preventive maintenance scheduling
- Troubleshooting techniques
- Electrical testing
- Technical documentation
- Emergency response
- Safety compliance
Timeline
Gas & Electric Service Technician
Black Hills Energy
01.2025 - Current
Fire Systems Manager
Google
05.2023 - 04.2024
Data Center Operations Technician II
Google
01.2023 - 12.2024
LEAD SERVICE TECHNICIAN
Goodwin Tucker Group
05.2021 - 12.2022
LEAD SERVICE/INSTALL TECHNICIAN
Pepsi CO.
05.2020 - 05.2021
SERVICE ADVISOR
Woodhouse Ford
09.2019 - 05.2020
NETA LEVEL1 TECHNICIAN
ABM
01.2015 - 09.2019
HIGH SCHOOL DIPLOMA -
Flaming Sword Christina Academy