Shawn Phinney
El Mirage,Arizona
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
31
31
years of professional experience
Work History
Independent Contracted Flex Delivery Driver
Amazon
10.2020 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Cyber Content Engineer
ComTech Telecommunications
10.2021 - 06.2023
- Designed intuitive information for 200 cybersecurity education labs that were exported to foreign government education center.
- Collaborated with cross-functional teams to create cohesive content experiences across multiple platforms for maximum impact.
- Diagnosed and repaired lab instances to ensure continued functionality within education center
Technical Support Team Member
Intuit, Inc
01.1996 - 01.1998
- Provided customer support for Intuit products TurboTax, Quicken and Quickbooks.
- Boosted client retention rates by delivering timely and empathetic support to end users.
- Reduced response times with thorough knowledge of products, services, and support processes utilizing KB database.
Technical Team Member
5th Street Computers
01.1994 - 01.2003
- Designed, assembled and configured hardware, devices, and software to set up personal computers for customers.
- Installed, configured and maintained computer systems.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
Sous Chef
Amuse Bouche
11.2018 - 03.2020
Executive Chef
Headquarters Grill Bar Sushi
06.2016 - 10.2018
Sous Chef
Mike's Kitchen
11.2014 - 04.2016
Sous Chef
Johnny Fox's Public House
09.2011 - 11.2014
Executive Sous Chef
Blu Agave Arizona Kitchen
12.2010 - 09.2011
Sous Chef
Salty Señorita
09.2007 - 11.2010
Education
CyberSecurity Specialist Certificate - Cybersecurity Studies
Kingsland University
Online Studies11.2020
CCNA / Full Stack Network Engineer Studies
NexGenT
Online Studies04.2020
Associate of Occupational Studies - Culinary Arts with Honors
Le Cordon Bleu of Scottsdale
Scottsdale, Arizona07.2007
Skills
Hardware diagnostics
Software Installation
Technical Support
Microsoft Windows and Office
Hardware and Software Repair
Hardware Installation
Problem-Solving
Timeline
Cyber Content Engineer
ComTech Telecommunications
10.2021 - 06.2023
Independent Contracted Flex Delivery Driver
Amazon
10.2020 - Current
Sous Chef
Amuse Bouche
11.2018 - 03.2020
Executive Chef
Headquarters Grill Bar Sushi
06.2016 - 10.2018
Sous Chef
Mike's Kitchen
11.2014 - 04.2016
Sous Chef
Johnny Fox's Public House
09.2011 - 11.2014
Executive Sous Chef
Blu Agave Arizona Kitchen
12.2010 - 09.2011
Sous Chef
Salty Señorita
09.2007 - 11.2010
Technical Support Team Member
Intuit, Inc
01.1996 - 01.1998
Technical Team Member
5th Street Computers
01.1994 - 01.2003
Associate of Occupational Studies - Culinary Arts with Honors
Le Cordon Bleu of Scottsdale
CyberSecurity Specialist Certificate - Cybersecurity Studies
Kingsland University
CCNA / Full Stack Network Engineer Studies
NexGenT
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