Shawn Ring
Saugus,MA
Summary
Resourceful professional with extensive experience in customer service and equipment maintenance. Demonstrated expertise in problem-solving and effective communication, enhancing team performance and ensuring timely project completion. Detail-oriented technician with a proven track record of addressing inquiries and driving customer satisfaction through collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Garage Door Technician
Saugus Overhead Door
Saugus, Massachusetts
09.2025 - Current
- Installed and repaired residential garage doors and openers.
- Diagnosed mechanical issues in garage door systems.
- Addressed customer inquiries and concerns to enhance satisfaction and build trust.
- Collaborated with team members to ensure timely completion of installations, improving overall project flow.
- Used hand tools and power equipment for service tasks.
- Followed up with customers after completion of jobs in order to confirm satisfaction levels.
- Organized inventory of supplies to streamline job completion and reduce downtime.
- Performed detailed calculations in order to determine size specifications for custom-made garage doors.
Delivery Driver
Angelos Roast Beef and Pizza
Saugus, Massachusetts
03.2024 - 09.2025
- Delivered orders to customers on time, ensuring satisfaction with service.
- Communicated with kitchen staff to confirm order accuracy and minimize errors.
- Provided excellent customer service during all interactions.
- Delivered goods while adhering to traffic regulations, contributing to safe and reliable service.
- Operated vehicle safely in various weather conditions to ensure timely deliveries.
- Transported and safely delivered items to prevent damage or loss.
Barista
Dunkin' Donuts
Saugus, Massachusetts
02.2023 - 02.2024
- Handled morning rush of customers with efficient, calm service to maintain high satisfaction levels.
- Engaged with customers to provide positive experiences and promptly address inquiries.
- Assisted in training new baristas on beverage preparation techniques and customer service.
- Operated point-of-sale system for customer transactions and order processing.
- Collaborated with team members to optimize workflow during peak hours.
- Ensured cleanliness and organization of service area and equipment to enhance customer experience.
- Followed safety and sanitation guidelines to ensure a safe work environment.
Education
High School Diploma -
Saugus Highschool
Saugus, MA06-2025
Skills
- Equipment maintenance
- Mechanical Inspections
- Equipment calibration
- Power tool operation
- Adhering to safety standards
- Attention to detail
- Time management
- Problem solving
- Team collaboration
- Effective communication
- Reliability
- Customer service
Certification
Completion of 160+ hour EMT Course
Timeline
Garage Door Technician
Saugus Overhead Door
09.2025 - Current
Delivery Driver
Angelos Roast Beef and Pizza
03.2024 - 09.2025
Barista
Dunkin' Donuts
02.2023 - 02.2024
High School Diploma -
Saugus Highschool