Shawn Roberts
Buchanan Dam
Summary
Dynamic professional with a strong work ethic and proven customer relations skills, previously at T&T Transportation. Successfully enhanced passenger satisfaction through efficient service and effective route planning. Demonstrated multitasking abilities and problem-solving expertise while maintaining safety standards and achieving project deadlines in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Shuttle Van Driver
T&T Transportation
04.2025 - Current
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Provided exceptional customer service by addressing passenger inquiries or concerns promptly, professionally, and courteously.
- Streamlined route planning by utilizing GPS technology to determine the most efficient routes.
- Collaborated with Trainmaster's and train crew memebers to effectively communicate delays or changes in routes due to traffic or other unforeseen circumstances.
Distribution Specialist
Mali Coat Family Enterprises
03.2022 - 10.2024
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Scheduled pickups and deliveries to maintain smooth operations.
- Processed and restocked returns.
- Made deliveries to various locations in Central Texas.
Handyman
Kirk the Handyman
03.2021 - 05.2023
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Removed and repaired carpet and wood flooring.
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
Metal Fabricator Coordinator
TDCJ
02.2019 - 02.2021
- Accurately interpreted blueprints and technical drawings to fabricate high-quality metal products according to specified dimensions.
- Maintained a safe working environment by enforcing strict safety protocols and conducting regular equipment inspections.
- Performed routine maintenance on fabrication equipment, prolonging the life of machinery and preventing costly repairs or downtime.
- Achieved consistent adherence to project deadlines through effective prioritization of tasks in a high-pressure work environment.
Crew Leader
Charlie's Dock's
07.2014 - 02.2017
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored up to 5+ team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
National Trainer
Chippio
08.2010 - 07.2014
- Aided workers with job improvement skills while developing alternative training methods.
- Developed training modules in [Software] to support staff for [Type] knowledge-base updates.
- Optimized training curriculum with team exercises, group discussions and lectures.
- Participated in business improvement groups to capture information and feedback for topic delivery and training mandates.
Education
No Degree - Automotive Technician
Universal Technical Institute
Houston, TX05-1999
High School Diploma -
Florence High School
Florence05-1998
Skills
- Strong work ethic
- Safe work practices
- Punctuality
- Work Planning and Prioritization
- Customer relations skills
- Problem-solving
- Multitasking
- Idea development and brainstorming
- Task prioritization
- Teamwork
Timeline
Shuttle Van Driver
T&T Transportation
04.2025 - Current
Distribution Specialist
Mali Coat Family Enterprises
03.2022 - 10.2024
Handyman
Kirk the Handyman
03.2021 - 05.2023
Metal Fabricator Coordinator
TDCJ
02.2019 - 02.2021
Crew Leader
Charlie's Dock's
07.2014 - 02.2017
National Trainer
Chippio
08.2010 - 07.2014
No Degree - Automotive Technician
Universal Technical Institute
High School Diploma -
Florence High School
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