Shawn Roberts
Toledo,OH
Summary
Adaptable professional with experience in behavioral health, elderly care, and care coordination. Strong in monitoring clients, following safety procedures, and documenting incidents and daily observations. Also brings background in relationship building, service support, and clear communication with families and care teams.
Overview
7
7
years of professional experience
Work History
Behavioral Health Technician
Midwest Housing
Maumee, Ohio
05.2025 - Current
- Assisted crisis intervention using calm de-escalation and safety protocols
- Monitored patient safety in all areas of the facility.
- Conducted daily rounds of client areas to monitor activities and ensure safety.
- Responded promptly to any emergency situations that may arise within the facility.
- Observed and documented patient behaviors to enhance safety and support well-being.
- Documented behavioral incidents to ensure accurate records for effective care planning.
- Provided emotional support to clients and patients dealing with difficult situations.
- Established and maintained professional working relationships with clients, staff and public.
- Facilitated positive interactions among Behavioral Health Technicians to enhance client relationships.
- Followed standard admissions procedures and documentation requirements for client intakes.
Marketing Director / Care Coordinator /STNA /Elderly Caregiver
Right at Home
Perrysburg, Ohio
06.2019 - Current
- Managed marketing strategy for Right at Home home care services.
- Established referral partnerships with hospitals, senior centers, and care providers to expand service reach.
- Analyzed market trends to develop strategies that enhanced client engagement.
- Coordinated care efforts to ensure seamless service delivery for clients.
- Worked with healthcare professionals to refine care plans around individual needs.
- Collaborated with families to develop tailored care plans that meet individual needs.
- Facilitated regular updates and adjustments to care plans, ensuring optimal client outcomes.
- Delivered personalized care, fostering trust and positive relationships with clients and families.
- Provided empathetic assistance to clients, ensuring comfort and emotional well-being.
- Engaged clients in meaningful conversations to understand their needs and preferences.
- Maintained clear communication with clients, addressing concerns and providing timely updates.
Education
High School Diploma -
Jesup Wakeman Scott High School
2400 Collingwood Blvd. Toledo, OH 43620 06-1993
Skills
- Crisis intervention
- Behavior observation
- Patient monitoring
- Patient observation
- Safety protocols
- Incident reporting
- Intake documentation
- Admissions intake
- Client rounds
- Walking rounds
- Medication administration
- Log updating
- Facility safety
- Facility maintenance
- Meal planning
- Nutritional support
- Positive reinforcement
- Verbal communication
- Nonverbal communication
- Team collaboration
- Assessment administration
Timeline
Behavioral Health Technician
Midwest Housing
05.2025 - Current
Marketing Director / Care Coordinator /STNA /Elderly Caregiver
Right at Home
06.2019 - Current
High School Diploma -
Jesup Wakeman Scott High School