Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shawn Rogers

Shawn Rogers

Finance
VA

Summary

Highly accomplished Mortgage professional with a proven track record of success in loan servicing within Fortune 500 Companies. Offering over 29 years of expertise in managing complex loan portfolios, implementing process improvements, and delivering exceptional customer service. Skilled in loan set-up, payment processing, and reconciliations, ensuring meticulous attention to detail and strict adherence to compliance standards. Proficient in utilizing Microsoft Office tools, particularly Microsoft Excel, for data analysis and informed decision-making. Recognized for outstanding leadership, high emotional intelligence, and the ability to drive cross-functional collaboration to achieve organizational goals. Committed to continuous research and development, constantly seeking opportunities to optimize processes and achieve lasting outcomes.

Overview

29
29
years of professional experience

Work History

Mortgage Loan Officer

TRUIST
04.2016 - Current
  • Managed a loan portfolio exceeding $1 billion with high accuracy and compliance.
  • Achieved a 98% loan closing success rate by ensuring prompt communication and coordination.
  • Negotiated loan terms for maximum profitability.
  • Implemented process improvements for faster loan processing and increased efficiency.
  • Resolved borrower inquiries promptly, ensuring high satisfaction.

Senior Business Analyst

Bank Of America
02.2013 - 04.2016
  • Increased modification completion rates by 35% through strategic initiatives.
  • Controlled reports resulting in cost savings of 20%.
  • Streamlined processes, improving team productivity by 200%.
  • Reduced mortgage modification turnaround times by 60 days. Directed business analysts in executing and delivering various tactical and strategic plans.

Mortgage Negotiator

Bank Of America
02.2010 - 02.2013
  • Successfully negotiated collective bargaining agreements, reducing delinquent mortgages by 10%.
  • Analyzed foreclosure bids, reinstatements, and payoffs, saving millions for investors.

Senior Mortgage Loan Officer

Bank Of America
10.2006 - 02.2010
  • Received multiple Spirit Celebration Awards for exceptional customer service.
  • Developed a referral network generating 40% of new business.

Mortgage Loan Officer

Saxon Mortgage
03.2005 - 09.2006
  • Achieved a high loan closing success rate through efficient loan management.
  • Maintained attention to detail in loan processing, ensuring accuracy and compliance

Capital One

Credit Analyst
04.1994 - 03.2005
  • Resolved customer disputes, enhancing satisfaction and retention.
  • Promoted multiple times for outstanding performance

Education

BBA - Business Administration And Management

Averett University
Danville, VA

Skills

  • Loan Servicing
  • Attention to Detail
  • Microsoft Excel
  • Strong Communication Skills
  • Customer Service
  • Financial Analysis Skills
  • Negotiation Skills
  • Process Improvement
  • Leadership
  • Reporting
  • Proficient in Loan Servicing Software and Processe

Timeline

Mortgage Loan Officer

TRUIST
04.2016 - Current

Senior Business Analyst

Bank Of America
02.2013 - 04.2016

Mortgage Negotiator

Bank Of America
02.2010 - 02.2013

Senior Mortgage Loan Officer

Bank Of America
10.2006 - 02.2010

Mortgage Loan Officer

Saxon Mortgage
03.2005 - 09.2006

Capital One

Credit Analyst
04.1994 - 03.2005

BBA - Business Administration And Management

Averett University
Shawn RogersFinance