Highly accomplished Mortgage professional with a proven track record of success in loan servicing within Fortune 500 Companies. Offering over 29 years of expertise in managing complex loan portfolios, implementing process improvements, and delivering exceptional customer service. Skilled in loan set-up, payment processing, and reconciliations, ensuring meticulous attention to detail and strict adherence to compliance standards. Proficient in utilizing Microsoft Office tools, particularly Microsoft Excel, for data analysis and informed decision-making. Recognized for outstanding leadership, high emotional intelligence, and the ability to drive cross-functional collaboration to achieve organizational goals. Committed to continuous research and development, constantly seeking opportunities to optimize processes and achieve lasting outcomes.