Summary
Overview
Work History
Education
Skills
References
Timeline
SoftwareDeveloper
Shawn Sims

Shawn Sims

Partner Manager
Mukilteo,WA

Summary

Analytical Product Manager with experience in product marketing. Quality leader with strong communication and presentation skills. Committed to developing effective strategies for product improvement and launches.

I’m excited to take on new challenges that will enable me to have a positive impact on my team, product, and customers.

Overview

15
15
years of professional experience

Work History

Professor

Edmonds College
Lynnwood, WA
10.2023 - Current
  • Provided instruction in a variety of courses, including lecture and laboratory classes.
  • Advised students on academic issues and career paths.
  • Evaluated student performance through tests, quizzes and other assessments.
  • Collaborated with staff members to design curricula for new courses or programs.
  • Structured assignments with clear goals and criteria for assessment.
  • Maintained website containing schedule, syllabus, assignments and links to relevant sites.
  • Applied creative instruction methods to promote student learning objectives.

Partner Manager (Xbox)

Microsoft
Redmond, WA
11.2019 - 04.2023
  • Drive developer end-to-end launch process for customer success for Net New and Incremental releases.
  • Identified opportunities for growth by analyzing current trends in the marketplace and making strategic decisions based on those findings.
  • Reviewed reports on performance metrics such as customer satisfaction scores, revenue growth rates. in order to make informed decisions regarding future initiatives.
  • Cultivated long-term relationships with existing clients through consistent communication efforts .
  • Resolved complex customer issues quickly while ensuring a positive experience throughout all interactions.
  • Worked cross-functionally to drive process improvement, optimizing internal operations.
  • Managed the onboarding/training process of new partners and their projects
  • Created and documented internal and external process improvements.
  • Tracking releases and milestones in ADO and Kanban board.
  • Developed and implemented marketing strategies to increase brand awareness and reach target audiences.
  • Maintained relationships with key stakeholders, clients, and customers to ensure satisfaction with services provided.
  • Managed daily operations of the business including budgeting, forecasting, financial analysis, staffing, and customer service.

Project Manager (Azure)

Microsoft
Redmond, WA
04.2011 - 11.2019
  • Managed a team of 31 vendors as part of my change management team where we focused on customer satisfaction, Product Management, and documentation.
  • Onboarded over 100 end-to-end Azure Service releases per fiscal year including marketing, financial reports, risk analysis, and GTM announcements.
  • Led daily Sprint meetings with Stakeholders (Engineering, Readiness, Beta Engineers, SME, Training and, Content Readiness) as part of the Scrum method.
  • Created weekly global communications and documentation for team and product updates. This resulted in higher CPE due to clear guidance and communication.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
  • Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.

Lead Escalation Engineer

Microsoft/contract Society Consulting
Redmond, WA
09.2008 - 04.2011
  • Managed a team of 20+ vendors to work as part of my support engineering team.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Conducted regular training sessions for new hires on escalation policies and procedures.
  • Assisted in troubleshooting complex customer problems with various hardware and software components.
  • Documented all escalations including resolution steps taken as well as root cause analysis.

Education

Bachelor of Arts - Business Communications

Sonoma State
Rohnert Park, CA
06.2006

Associate Degree completion - Liberal Arts And General Studies

Mendocino College
Ukiah, CA
06.2004

High School Diploma completion -

Kentwood High School
Covington, WA
06.2000

Skills

  • Trained and experienced in Azure DevOps, Visual Studio, CRM, Kanban, Partner Center, Fiddler, Outlook, Excel, Word, OneNote, SharePoint, PowerPoint, and Visio

References

References available upon request.

Timeline

Professor

Edmonds College
10.2023 - Current

Partner Manager (Xbox)

Microsoft
11.2019 - 04.2023

Project Manager (Azure)

Microsoft
04.2011 - 11.2019

Lead Escalation Engineer

Microsoft/contract Society Consulting
09.2008 - 04.2011

Bachelor of Arts - Business Communications

Sonoma State

Associate Degree completion - Liberal Arts And General Studies

Mendocino College

High School Diploma completion -

Kentwood High School

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Shawn SimsPartner Manager