Shawn Smalley
Philadelphia,PENNSYLVANIA
Summary
Counselor/Manager with more than 20 years of experience in residential counseling, Also, vast track record of success with mentorship, organizing and directing of youth athletic leagues, organizations, and mentorship programs Goal oriented individual with strong leadership, analytical and critical thinking skills.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Peco
03.2023 - Current
- Updated account information to maintain customer records.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Collection Agent
AR Resources
07.2018 - 01.2023
- Answered customer inquiries about account status
- Collected on defaulted accounts
- Entered all information about collection action of account into billing system
- Consulted with customers to evaluate needs and determine best course of action.
Collections Supervisor
Progressive Financial Services
03.2011 - 05.2018
- Resolved inconsistencies and prepared adjustments
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
- Coordinated collection agency communication
- Answered customer inquiries about account status
- Educated borrowers on the Department of Education rehabilitation program.
Lead residential Counselor
Melmark
01.2008 - 01.2011
- Organized and facilitated group activities
- Assisted students with daily personal tasks
- Supervised students and ensured their safety
- Updated & maintained daily reports on student’s progress.
Lead Counselor
Sleighton School
01.2002 - 01.2004
- Organized and facilitated group activities
- Assisted students with daily personal tasks
- Ensured students abided by our rules and policies
- Supervised students and ensured their safety.
Education
No Degree - Secondary Education
Cheyney University
Cheyney, PaSocial Work -
Delaware County Community College
Philadelphia, Pa02.2024
Skills
- Excellent conflict resolution and organizational skills
- Interpersonal skills
- Counseling skills
- Student advisory
- Confident clear communicator
- Vast experience with Residential Management and support
- Proficient computer skills
- Case Management
- Relationship Building
Activities
- Wissinoming Youth Baseball League, Philadelphia, Pa, 2017 - 2020, organized, Directed and , Coached youth baseball league for ages 5-12, Provided mentorship, Taught baseball, leadership and teamwork skills to children in a fun and safe envirornment.
- Future Leaders Basketball and Mentorship Program, Philadelphia, Pa, 2014 - 2017, Taught and coached basketball, Taught teamwork and sportsmanship skills, Taught problem resolution skills
Timeline
Customer Service Representative
Peco
03.2023 - Current
Collection Agent
AR Resources
07.2018 - 01.2023
Collections Supervisor
Progressive Financial Services
03.2011 - 05.2018
Lead residential Counselor
Melmark
01.2008 - 01.2011
Lead Counselor
Sleighton School
01.2002 - 01.2004
No Degree - Secondary Education
Cheyney University
Social Work -
Delaware County Community College
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