Shawn Somers
Mantua,NJ
Summary
- Seasoned Team Member with 3+ years of customer service related experience, specifically with cash handling, operating a safe, and completing customer-focused tasks.
- Spirited and responsible individual focused on taking care of customers and making sure they are always satisfied.
- Bringing outstanding service skills paired with a cheerful, positive attitude.
Overview
7
7
years of professional experience
Work History
Banking Associate
TD Bank
Gloucester City, NJ
09.2023 - Current
- Thoroughly review and recommend specific products and services that creates a comforting experience during a personal and financial needs-based conversation.
- Prepare and multitask documents accordingly.
- Properly and appropriately explain guidelines, services, and other financial products or issues.
- Carefully examine profiles and documents during high-stress scenarios in order to identify fraud, money-laundering, or other illegal, suspicious, or harmful activity.
- Process wire transfers (domestic and international).
- Update profiles or product information to keep customer's information safe, organized, and up-to-date.
- Use resources in order to solve problems.
- Educate, gain trust, and build a rapport with customers through transparent and resourceful conversations.
Teller I
TD Bank
Gloucester City, NJ
11.2022 - 09.2023
- Handle large volumes of currency quickly and accurately with minimal errors.
- Identify opportunities to refer customers to other areas of the bank for additional services.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with said customers.
- Consistently communicating with management and fellow teammates to ensure correct and accurate information.
- Process deposits, withdrawals, and other customer financial activity.
- Use comprehension and strategic efforts in order to identify fraud, fake checks, counterfeit currency, or other suspicious activity.
- Communicate properly with fellow teammates quickly and effectively to keep cash drawers at a safe limit, and to keep the work area under proper surveillance.
Sales Associate
Buckle
Deptford, NJ
11.2021 - 04.2022
- Engaged customers in friendly, professional dialogue to determine needs.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Prepared promotional displays and set up clearance signs to move older products and prepare for new seasonal lines.
- Updated pricing to reflect permanent changes and temporary sales drops.
Luxury Art Handler, Mover
Willow Transitions
Lincoln Park, NJ
05.2021 - 03.2022
- Working throughout the east coast (New York City, North and South Jersey, Connecticut, Philadelphia, etc) to help individuals move out of their residence carefully and safely.
- Handled luxury art (paintings, statues, books, drawings, high end clothing, etc).
- Ensured a smooth and painless transition for customers leaving their homes due to loss, tragedy, and hardship.
- Monitored temperature levels in storage areas to ensure optimal preservation conditions were maintained.
- Provided support services for special events related to art installations or exhibitions.
- Disassembled exhibits after completion ensuring all components were returned safely to storage area.
Service Assistant
Freeman, State
03.2019 - 05.2021
- Working late hours to ensure safety and security of students living on campus.
- Monitored dormitory guests, provided dormitory guidelines and rules to non-Montclair State students.
- Consistently handled urgent situations that included: room lockouts, medical emergencies, theft, physical altercations, mental health struggles, and other critical happenings.
- Proficient computer skills to log student information, events, and situations.
Team Member
Heritage’s Dairy Stores
08.2017 - 01.2021
- Assisted in the preparation of food items according to recipes and instructions.
- Assisted with inventory management and restocking supplies as needed.
- Performed opening and closing duties as assigned by management.
- Ensured that all foods were prepared according to health department regulations.
- Cleaned kitchen areas, equipment and utensils.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Managed cash handling procedures according to established guidelines.
Dollar General
05.2019 - 08.2019
- Guided customers to appropriate items and products.
- Restocked store items and products to ensure consistent availability.
- Followed store guidelines when opening, closing, and participating in store inventory check.
- Handled cash of both small and large amounts while in control of a cash drawer.
- Consistent communication with management and teammates to ensure no theft or other suspicious activity occurred.
Education
Bachelor of Science - Criminal Justice
Montclair State University
Montclair, NJ05.2024
Diploma -
Clearview Regional High School
06.2018
Skills
- Flexible with time, successfully complete tasks under pressure while working alone or with others
- Easy to approach, talk to, or question for advice, and dedicated and committed to the job at hand
- Consistently follow the "customer is always right" strategy, making sure that the customer leaves the stores completely satisfied, and wanting to come back again
- Lead by example when necessary, and help my fellow employees whenever I can, to ensure the most successful and comfortable workplace as possible
- Good listener and learner
Timeline
Banking Associate
TD Bank
09.2023 - Current
Teller I
TD Bank
11.2022 - 09.2023
Sales Associate
Buckle
11.2021 - 04.2022
Luxury Art Handler, Mover
Willow Transitions
05.2021 - 03.2022
Dollar General
05.2019 - 08.2019
Service Assistant
Freeman, State
03.2019 - 05.2021
Team Member
Heritage’s Dairy Stores
08.2017 - 01.2021
Bachelor of Science - Criminal Justice
Montclair State University
Diploma -
Clearview Regional High School
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