Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Shawn Spencer

Auburn

Summary

Professional Services Manager specializing in client onboarding and training development. Demonstrated success in improving customer satisfaction through strategic solution implementation and collaboration across teams.

Overview

22
22
years of professional experience

Work History

Professional Services Manager

AXON Enterprises
Scottsdale
01.2016 - Current
  • Managed client onboarding processes for hardware training, software solutions, and services.
  • Developed training materials for clients on system usage and best practices.
  • Collaborated with cross-functional teams to address client needs and concerns.
  • Facilitated in-house and virtual training sessions to educate clients on product features and enhancements.
  • Provided ongoing support to clients during implementation and usage phases.
  • Maintained documentation of client interactions and service requests for tracking purposes.
  • Helped with employee development through training, coaching, and motivational strategies.
  • Assisted in resolving conflicts between customers and service providers when necessary.

Regional Sales Manager

Axon Enterprise Inc.
Scottsdale
03.2003 - 01.2016
  • Developed strong relationships with key accounts and stakeholders.
  • Generated reports on a weekly, monthly, and quarterly basis detailing quarterly sales opportunities and their status.
  • Developed strategies and plans for regional sales growth.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Resolved customer inquiries promptly as well as escalated issues when necessary.
  • Negotiated contracts with distributors, vendors, retailers. in the region.
  • Organized trade shows, exhibitions, and other events to showcase products.
  • Consistently met and exceeded quarterly and yearly sales goals

Education

Some College (No Degree) -

Angelo State University
San Angelo, TX

Skills

  • Client onboarding
  • Training development
  • Solution implementation
  • Cross-functional collaboration
  • Customer relationship management
  • Sales forecasting
  • Event organization
  • Contract negotiation
  • Conflict resolution
  • Effective communication
  • Team building
  • Problem solving
  • Employee training

Accomplishments

  • Qualified for Presidents club each year of availability

References

References available upon request.

Timeline

Professional Services Manager

AXON Enterprises
01.2016 - Current

Regional Sales Manager

Axon Enterprise Inc.
03.2003 - 01.2016

Some College (No Degree) -

Angelo State University

Similar Profiles

CREATE PROFILE