Shawn Steiger
Meridian,ID
Summary
Highly motivated and business minded professional entrepreneurial business owner who built operations from the ground up. Several years of business and management experience.
Skillfully creates and maintains professional and loyal relationships with co-workers, staff, and vendors while managing administrative and sales employees.
Accurately completes payroll, accounts receivable/payable for employees and vendors.
Comfortable working independently as manager/owner and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to bring motivation, respect and problem solving to the team. Accomplished owner offering several years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance, and recordkeeping.
Overview
19
19
years of professional experience
Work History
Owner
M.A.S.S. Motors
Boise, ID
07.2018 - Current
- Ensured compliance with applicable laws and regulations related to business operations.
- Identified new opportunities for growth, expansion, and diversification.
- Collaborated with other owners on joint ventures and shared resources.
- Provided direction and guidance to employees.
- Conducted performance reviews for employees on a regular basis.
- Developed policies and procedures for the organization.
- Oversaw budgeting and financial management.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Set pricing structures according to market analytics and emerging trends.
- Hosted special events to boost brand awareness and increase community engagement.
Office Manager
Easy Auto Sales
Boise, ID
07.2017 - 07.2018
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained confidential records relating to personnel matters.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Maintained filing system for records, correspondence and other documents.
- Ensured compliance with applicable laws regarding employment practices.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Customer Service Representative-Collections
City Of Boise, Parks And Recreation
Boise, ID
09.2016 - 06.2017
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding account status and services.
- Received inbound calls and emails to facilitate customer service.
- Made outbound calls for collection on past due accounts.
- Asked probing questions to determine service needs or payment options and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Office Manager
Easy Auto Sales
Boise , ID
02.2016 - 08.2016
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained confidential records relating to personnel matters.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Maintained filing system for records, correspondence and other documents.
- Ensured compliance with applicable laws regarding employment practices.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Financial Services Representative
Equitable Finance
Boise , ID
08.2015 - 02.2016
- Originated, processed and serviced loans.
- Closing and signing loan documents with new and existing customers.
- Collect, posted and made payment arrangements on delinquent and past due accounts, while gathering supporting documentation for follow up.
- Prepared reports detailing information for repossession or collections activity as needed.
- Answered phones and assisted clients in understanding complex financial concepts and helped with financing customers purchases.
Collector
NCO Financial Systems Inc/Transworld Systems Inc
Boise , ID
05.2012 - 03.2015
- Conducted skip tracing to locate missing customers with overdue accounts.
- Contacted customers and negotiated payment solutions for delinquent medical and utility debts.
- Verified customer account balances and processed payments accordingly.
- Trained in HIPPA and FDCPA compliance including both federal and state laws. Adhering strictly to all laws governing consumer protections rights during collection activity.
- Maintained accurate records of all collection activities in the system database.
- Participated in regular meetings with internal staff to discuss strategies for improving collections efforts.
Service Clerk
Walgreens
Meridian , ID
04.2012 - 05.2012
- Received payment by cash or credit card from customers for goods purchased.
- Processed photos and orders in the photo department.
- Counted and verified funds in the cash drawer at the end of each shift.
- Stocked and maintained store shelves.
Student
Norrtalje Municipal Adult Education
Norrtalje, Sweden
02.2011 - 01.2012
- Attended Swedish for immigrants courses at the local adult education school to learn the Swedish language. Courses included reading, writing and speaking.
- Learned culture and customs of the country.
- Engaged in classroom discussions, demonstrating critical thinking skills.
- Met regularly with academic advisors to ensure progress towards educational goals.
Negotiations Specialist
Freedom Debt Relief
Tempe , AZ
11.2008 - 12.2010
- Contacted originating creditors, collection agencies and out of state attorney offices to negotiate on clients' behalf.
- Made settlement requests for reduced charges or a charge off of the credit accounts.
- Calculated acceptable percentages for the settlements according to guidelines.
- Worked an assigned queue of clients, maintaining accurate records of customer service interactions and account records.
- Reviewed and analyzed accounts, documents and needs of the customer for accuracy and information prior to requests and contact to the creditor.
- Achieved goals and objectives set by management.
Senior Collector 2-Credit Card/Mortgage/HELOC
Citi Mortgage
Phoenix, AZ
05.2005 - 11.2008
- Aggressively pursued and managed a portfolio of high-value accounts to collect past due credit card, mortgage and home equity lines of credit.
- Maintained
- Maintained compliance with state and government regulations pertaining to debt collection and the companies standard operating procedures.
- Researched customer credit histories to make informed decisions and recommendations regarding the collection process and requested interest rate adjustments and re-aging for customers.
- Maintained accurate records of all collections activities including payment arrangements, contact notes, and account statuses.
- Achieved regional delinquency objectives without sacrificing customer service standards, causing unwarranted charge-off's, foreclosures or settlements.
Education
High School Diploma -
Novato High School
Novato, CA06-2022
Timeline
Owner
M.A.S.S. Motors
07.2018 - Current
Office Manager
Easy Auto Sales
07.2017 - 07.2018
Customer Service Representative-Collections
City Of Boise, Parks And Recreation
09.2016 - 06.2017
Office Manager
Easy Auto Sales
02.2016 - 08.2016
Financial Services Representative
Equitable Finance
08.2015 - 02.2016
Collector
NCO Financial Systems Inc/Transworld Systems Inc
05.2012 - 03.2015
Service Clerk
Walgreens
04.2012 - 05.2012
Student
Norrtalje Municipal Adult Education
02.2011 - 01.2012
Negotiations Specialist
Freedom Debt Relief
11.2008 - 12.2010
Senior Collector 2-Credit Card/Mortgage/HELOC
Citi Mortgage
05.2005 - 11.2008
High School Diploma -
Novato High School