Shawn Taylor
Kansas City,MO
Summary
Sales professional with a strong track record in customer engagement and problem-solving. Expertise in identifying customer needs, resulting in significant sales growth and improved service delivery. Skilled in team training to enhance overall performance and customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Act Mgr Rtl SMB-Business Sls
Verizon
Kansas City, MO
05.2019 - 12.2025
- Executed cold calling and foot blitzing to identify new sales opportunities.
- Established and nurtured relationships with SMB customers for sustained engagement.
- Facilitated meetings with potential and existing business owners to discuss needs.
- Presented tailored solutions addressing pain points in day-to-day operations.
- Leveraged customer relationships to generate referrals and expand network.
- Trained managers and specialists on SMB-related skills to enhance service delivery.
Business Inside Sales Representative
Verizon
Kansas City, mo
03.2020 - 02.2022
- Fielded calls from business customers to identify and address specific needs.
- Developed a follow-up funnel to ensure timely customer engagement.
- Conducted exploratory inquiries into customer operations to recommend comprehensive solutions.
- Provided support for customers unable to visit stores, enhancing service accessibility.
- Managed store relationships efficiently, minimizing time spent on direct interactions.
Solutions Manager
Verizon
Liberty, MO
05.2016 - 05.2019
- Guided team in identifying strengths and targeting areas for improvement.
- Maintained active presence on sales floor to enhance transactions and support representatives.
- Facilitated cold calling initiatives during downtime to maximize opportunities.
- Coached entire district on policy implementation to foster teamwork and success.
- Served as LEAD advisor for Solutions Specialist, improving performance through training.
- Achieved Winners Circle recognition in 2019; led team to Gold Store status in 4Q18.
- Ensured timely completion of all operational tasks and store schedules.
- Streamlined scheduling processes to optimize staff coverage and efficiency.
Solution Specialist
Verizon
Liberty, MO
05.2015 - 06.2016
- Greeted customers to identify needs and guided them to appropriate solutions.
- Hosted on-the-spot meetings, increasing average sale value beyond initial expectations.
- Leveraged partner networks to provide bundled solutions for enhanced customer offerings.
- Executed opening and closing procedures to ensure operational efficiency.
Retail Sales Associate
T-Mobile
Liberty, MO
06.2010 - 05.2015
- Greeted customers to identify needs and guided them to appropriate solutions.
- Hosted on-the-spot meetings, increasing average sale value beyond initial expectations.
- Leveraged partner networks to provide bundled solutions for enhanced customer offerings.
Assistant Manager
Famous Footwear
Kansas City, MO
2009 - 09.2010
- Facilitated customer greetings to support sales associates in increasing revenue.
- Managed operational tasks and inventory control to ensure efficient store operations.
- Handled return processes to maintain customer satisfaction and operational efficiency.
- Executed opening and closing procedures to uphold store standards.
Retail Sales Associate
Famous Footwear
Kansas City, MO
09.2007 - 08.2009
- Guided customers to appropriate shoe styles, ensuring satisfaction and informed choices.
- Enhanced sales by promoting accessories and cleaners alongside footwear.
- Managed store inventory cleanliness to maintain an inviting shopping environment.
- Registered customers for rewards program, boosting loyalty and repeat business.
Education
History
William Jewell College
Liberty, MO09-2009
Skills
- Prospecting and lead generation
- Customer relationship management
- Sales strategy
- Training and development
- Solution presentation
- Business acumen
Timeline
Business Inside Sales Representative
Verizon
03.2020 - 02.2022
Act Mgr Rtl SMB-Business Sls
Verizon
05.2019 - 12.2025
Solutions Manager
Verizon
05.2016 - 05.2019
Solution Specialist
Verizon
05.2015 - 06.2016
Retail Sales Associate
T-Mobile
06.2010 - 05.2015
Retail Sales Associate
Famous Footwear
09.2007 - 08.2009
Assistant Manager
Famous Footwear
2009 - 09.2010
History
William Jewell College