Shawn Tipton
Summary
Smart witted outside-the-box- thinker that's recognized for completing immersive tasks. Skilled in conflict resolution and maintaining compliance with safety regulations, I excel in high-pressure environments, ensuring cleanliness and quality service while giving out feedback to ensure the communication is available for the completion of job presented in front of me.
Overview
7
7
years of professional experience
Work History
Dorm Attendant (Lt.)
Bridgeway Halfway House
610 W. Grand
06.2024 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Increased security measures by regularly inspecting all areas of the facility for potential hazards or risks.
- Collaborated with medical personnel to ensure proper care for inmates with health concerns or medical needs.
- Effectively managed high-stress situations while maintaining professionalism, demonstrating strong leadership skills under pressure.
- Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Correctional Sergeant
Kay County Detention Center
1101 W Dry Rd, Newkirk OK, 74601
10.2022 - 05.2024
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Supervised multiple employees and performance of tasks and managed numerous offenders.
- Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
- Responded to emergency situations and provided first aid following facility guidelines.
Gate Guard
Allied Universal Security Services
3277 S. 7th St, Ponca City, OK, 74601
02.2022 - 09.2022
- Maintained a safe environment through effective communication with fellow gate guards and supervisors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Contributed to improved efficiency by accurately logging entry and exit details for vehicles, personnel, and deliveries.
- Provided exceptional customer service to visitors, addressing concerns, and directing them to appropriate locations within the premises.
- Promoted a positive image of the organization while interacting professionally with employees, visitors, vendors, and contractors.
- Stayed up-to-date on facility-specific rules, regulations, and procedures to ensure consistent adherence across all shifts.
Carhop Server
Sonics Drive In
501 E Hartford Ave
07.2018 - 07.2021
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Answered guest questions and promoted special products.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
- Operated manual and electric appliances to peel, slice, and trim food.
- Resolved customer complaints professionally, demonstrating empathy and understanding of their concerns.
Education
Associate of Applied Science - Criminal Justice
Pioneer Technology Center
2101 N Ash St, Ponca City, OK, 7460105-2021
High School Diploma -
Ponca City High School
927 N 5th St, Ponca City, OK, 7460105-2021
Skills
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Complaint resolution
- Quality assurance
- Record keeping
- Rules compliance
- Customer service
- Attention to detail
- Problem-solving
- Organizational skills
- Analytical thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
Spanish
Elementary
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteImportant To Me
Career advancementWork-life balancePersonal development programsSoftware
Computer economics
Timeline
Dorm Attendant (Lt.)
Bridgeway Halfway House
06.2024 - Current
Correctional Sergeant
Kay County Detention Center
10.2022 - 05.2024
Gate Guard
Allied Universal Security Services
02.2022 - 09.2022
Carhop Server
Sonics Drive In
07.2018 - 07.2021
Associate of Applied Science - Criminal Justice
Pioneer Technology Center
High School Diploma -
Ponca City High School