Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Shawn Toussaint

Bronx,USA

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Manager

Cornucopia Logistics LLC.
07.2024 - Current
  • Implement systems to improve processes and procedures that has contributed to an increase in over 20% in productivity; while being efficient with work hours.
  • Directly hire, train and manage 9 supervisors while leading a total staff off 43 team members.
  • In charge of preparing and maintaining staff schedules and hours to maximize productivity and work efficiency. Implement new policies, processes and procedures that the team follows on a daily basis.
  • Work closely alongside the Fleet team to maintain the company's equipment like the e-bikes and mobile phones used by the staff.

NY Real Estate Salesperson

Corcoran Real Estate Group
01.2020 - Current
  • Working as a Licensed Real Estate Agent in NY State. Specializing in residential, and practicing both leasing, and salesbuying and selling.

Operations/Dispatch Manager

Revel Transit
06.2020 - 03.2024
  • Manage a team of over 10 field technicians who go out in the City to service our mopeds; while some work inside the warehouse.
  • Run the Dispatch service, working as a support and lead coordinating with the technicians and other managers to create and monitor assignments.
  • Operate the forklift as a daily task to load and offload the fleets.
  • Maintain and manage a fleet of close to 20 vehicles along side fleet management.
  • Work to maintain the warehouse and the lists of its daily demands.

Head of Guests Relations

Matire'D
03.2017 - 03.2020
  • Worked closely with hotel concierges, building strong business relationships; resulting in a successful concierge guests-referral of 200 hotel guests per week on average.
  • Built a clientel following with guests that work and live within Midtown, Manhattan.
  • Coordinated with servers, and managers on dinning room preparations, guests' coordination, along with managing coat check services and telephone calls.
  • Head several onsite and offsite private events in the restaurant; sometimes having multiple events to cater to, while managing the front door simultaneously.
  • Reached annual goal of an increase to the reservation book by 5%; a monetary increase of over $200,000.
  • Was in charge of host team with 2 and sometimes 3 employees to lead, train and develop, delegate duties to and supervise.
  • Strategic planning and organizing of private events on and off-sites; deciding themes, recruiting and managing organizers, promoting and managing guests lists, down to hosting and execution.

Education

Bachelor of Science - Accounting

Brooklyn College
Brooklyn, NY
01.2013

Skills

  • CRM Software

  • Customer service

  • Leadership

  • Analysis skills

  • Sales

  • Warehouse management

  • Cold calling

  • Customer relationship management

  • Recruiting

  • Microsoft Office

  • Logistics

  • Dispatching

  • Payroll

  • Customer support

Certification

  • Driver's License, 05/01/18, 05/01/26
  • Forklift Certification, 10/01/22, Present
  • Real Estate License, 12/01/21, 12/01/26
  • Forklift Certification

Languages

English
Native or Bilingual

Timeline

Operations Manager

Cornucopia Logistics LLC.
07.2024 - Current

Operations/Dispatch Manager

Revel Transit
06.2020 - 03.2024

NY Real Estate Salesperson

Corcoran Real Estate Group
01.2020 - Current

Head of Guests Relations

Matire'D
03.2017 - 03.2020

Bachelor of Science - Accounting

Brooklyn College

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Shawn Toussaint