Stephanie Sparling
Bronx,USA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Program Leader
North of the River
07.2024 - 04.2025
- Pick up students from regular day classes
- Give them different activities to participate in during the program day.
- Lead a club with different grade levels
- Help dismiss students at the end of each day to their parents.
Sales Associate
See’s Candy
11.2022 - 04.2025
- Greet every customer upon entering the business and provide them with a sample to taste while looking around.
- Ask if they have any questions about where things might be.
- Make boxes of chocolates that they select behind a counter.
- Encourage add-ons, inform about upcoming candies, and possible promotions.
- Make sure they go home happier than when they came in.
Receptionist
Accelerated Urgent Care
02.2024 - 07.2024
- Streamlined patient check-ins, ensuring timely and efficient processing.
- Verified insurance details to expedite patient paperwork and service.
- Collected payment in various forms, enhancing financial transaction efficiency.
- Maintained accurate patient records by scanning and linking documents to accounts.
- Provided exceptional service by warmly greeting patients upon arrival.
Induct/FC Shipping
Amazon Fulfillment Center
11.2020 - 05.2021
- Achieved item dispatch targets by efficiently scanning products for packing.
- Met hourly quotas by sending a specified number of items for delivery.
- Identified and reported issues, facilitating timely resolutions and maintaining workflow.
Cashier/Floor Representative
Ross Dress for Less
03.2020 - 10.2020
- Maintained a well-organized sales floor, enhancing customer shopping experiences.
- Assisted customers with product inquiries, providing accurate pricing information.
- Processed transactions efficiently at cash registers, ensuring customer satisfaction.
- Kept designated areas tidy, supporting overall store cleanliness and order.
- Addressed customer needs promptly, contributing to a positive retail environment.
Education
Associate of Arts - Psychology
Bakersfield College
Bakersfield, CA12.2022
Bachelor of Arts - Psychology
California State University, Bakersfield
Bakersfield, CA05.2024
Master of Science - Industrial And Organizational Psychology
Southern New Hampshire University
Hooksett, NH06-2026
Skills
- Relationship building
- Activity planning
- Program activities
- Issue resolution
- Customer focus
- Classroom management
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- Effective communication
- Task prioritization
- Crisis management
Certification
- Food Handler Certification
- Driver's License
- CPR/AED Certification
Personal Information
Driving License: Yes
Languages
English
Native or Bilingual
Timeline
Program Leader
North of the River
07.2024 - 04.2025
Receptionist
Accelerated Urgent Care
02.2024 - 07.2024
Sales Associate
See’s Candy
11.2022 - 04.2025
Induct/FC Shipping
Amazon Fulfillment Center
11.2020 - 05.2021
Cashier/Floor Representative
Ross Dress for Less
03.2020 - 10.2020
Associate of Arts - Psychology
Bakersfield College
Bachelor of Arts - Psychology
California State University, Bakersfield
Master of Science - Industrial And Organizational Psychology
Southern New Hampshire University