Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Hi, I’m
Shawn Tucker
Cocoa,FL
Summary
Overview
8
years of professional experience
Work History
Coastal Health Systems
Customer Relations Coordinator
07.2022 - 10.2022
Job overview
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
Richard's Paint
Customer Service Manager
01.2018 - 06.2021
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Bridges BTC Inc.
Customer Relations Representative
05.2018 - 02.2020
Job overview
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Cape Canaveral Hospital
Clinical Transporter
03.2016 - 01.2019
Job overview
- Transported patients via wheelchair, bed, stretcher, TransCart, and other transportation devices within hospital. Maintained oxygen and wheelchairs, stretchers and TransCarts.
- Collaborated with nurses, physicians and other clinical disciplines to meet needs of patients requiring transportation between areas of care within hospital.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Eastern Florida State CollegeCocoa, FL
Associate of Science from Health Administration
12.2015
University Overview
Eastern Florida State CollegeCocoa, FL
Associate of Science from Business Administration
12.2010
University Overview
Skills
- Upbeat and Positive Personality
- Scheduling and Coordinating
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Clinical Care
Timeline
Customer Relations Coordinator
Coastal Health Systems
07.2022 - 10.2022
Customer Relations Representative
Bridges BTC Inc.
05.2018 - 02.2020
Customer Service Manager
Richard's Paint
01.2018 - 06.2021
Clinical Transporter
Cape Canaveral Hospital
03.2016 - 01.2019
Eastern Florida State College
Associate of Science from Health Administration
Eastern Florida State College
Associate of Science from Business Administration
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