Shawn Valdez
Cherry Hill,NJ
Summary
Drive maintenance tech with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
8
8
years of professional experience
Work History
Assistant Service Director
AION Management
02.2020 - Current
- Collaborated with community members to develop and implement service initiatives.
- Directing other technicians and distributing the work evenly to upkeep the property.
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff.
- Handled all service requests on property including turns, work orders, and all around property maintenance.
- Assisting service director with ordering supplies, deliveries and maintaining a budget each quarter
- Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance. ( HVAC, electrical, plumbing, carpentry )
- Provided leadership, guidance and support to staff members.
- Described product and service details to customers to provide information on benefits and advantages.
- Evaluated vendor relationships, negotiating contracts for better pricing terms while maintaining quality standards.
- Analyzed customer feedback data to identify trends and areas of improvement in the delivery of services provided.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
HVAC Technician
Sobieski
04.2018 - 01.2020
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Maintained and installed commercial roof top HVACs.
- Performed service calls and maintenance on boilers, chillers and HVACs.
- Maintained and upkeep company vehicles
- Kept trucks stocked and maintained with supplies to perform job in an efficient time.
- Calibrated equipment to achieve maximum efficiency.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation in new home projects.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Traveled to job sites for both scheduled and emergency appointments.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Appliance Repair Technician
Valdez & Sons
01.2016 - 03.2018
- Coordinated with property managers to purchase appliances and scrap metal for repair and disposal.
- Repair and maintained appliances including microwaves, stoves, refrigerators, and air conditioners to prepare for sale of appliance.
- Repairing work truck and maintaining upkeep on vehicle maintenance.
Education
Low Pressure Black Seal Boilers License - Boilers
The Training Center
Online11.2023
Universal EPA -
Esco Institute
Pennsylvania02.2019
High School Diploma -
Abraham Lincoln High School
Philadelphia, PA06.2017
Skills
- Basic plumbing, electrical and carpentry skills
- EPA universal certification
- Black Seal low pressured boilers license
- Team Leadership
- proficient with hand and powertools
- able to understand,diagnose and repair hvac equipment and preform basic maintenance including determining refrigerant levels replace capacitors,motherboards,contactors,and senors as well
- able to train and teach other technicians to increase productivity in the work place
- Operations Management
- able to easily learn and grasp new ideas to improve skills
- able to improvise even when proper equipment and parts are un available
Timeline
Assistant Service Director
AION Management
02.2020 - Current
HVAC Technician
Sobieski
04.2018 - 01.2020
Appliance Repair Technician
Valdez & Sons
01.2016 - 03.2018
Low Pressure Black Seal Boilers License - Boilers
The Training Center
Universal EPA -
Esco Institute
High School Diploma -
Abraham Lincoln High School
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