Shawn Virgin
Chatham,IL
Summary
Reliable Shift Leader with 13 years in the customer service industry. Excellent motivational leader that successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
16
16
years of professional experience
Work History
Personal Shopper
Sam's Club
06.2024 - 08.2024
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Presented professional image consistent with company's brand values.
Customer Service Representative
Steve Clark Agency American Family Insurance
01.2023 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Sales Specialist
Steve Clark Agency American Family Insurance
09.2022 - 01.2023
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Drafted, finalized and submitted paperwork to complete sales.
Shift Leader
Walgreens
07.2008 - 03.2022
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Regulated pricing, inventory count and supply during shift hours.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Trained new employees and delegated daily tasks and responsibilities.
- Directed training and retraining of employees to boost performance and enhance business results.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for Pharmacy department activities for compliance with industry standards and government regulations
- Maintained store equipment, printers and fax machines.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Springfield High School
Springfield IL06.2010
Skills
- Knowledgeable in Microsoft Edge
- Staff education and training
- Cash Handling
- Complaint resolution
- Strong verbal and written communication
- Creative merchandising
- Business planning
- Staff Management
- Creative problem-solving
- Daily workflows
- Safety processes and procedures
Timeline
Personal Shopper
Sam's Club
06.2024 - 08.2024
Customer Service Representative
Steve Clark Agency American Family Insurance
01.2023 - 08.2023
Sales Specialist
Steve Clark Agency American Family Insurance
09.2022 - 01.2023
Shift Leader
Walgreens
07.2008 - 03.2022
High School Diploma -
Springfield High School
Similar Profiles
Donna LindbladDonna Lindblad
Warehouse Worker at Sam's Club Fulfillment CenterWarehouse Worker at Sam's Club Fulfillment Center
Victoria JenschkeVictoria Jenschke
Fulfillment Associate at Sam's ClubFulfillment Associate at Sam's Club
Taylor SantellTaylor Santell
Merchandise Lead at Sam's ClubMerchandise Lead at Sam's Club