Shawn Walter
Mount Laurel,NJ
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers and can also be relied upon to help your company achieve its goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Forklift Operator
Simon & Schuster
02.2023 - Current
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
SENIOR CUSTOMER SERVICE REPRESENTATIVE
Penske Truck Leasing
07.2018 - 01.2023
- Determines charges for services requested and arrange for billing
- Build sustainable relationships and trust with customer accounts using open and interactive communication
- Analyze and collect customer information to prepare product or service reports
- Record details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Gives accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Contact carrier representatives to make arrangements or issue instructions for shipping and delivery of materials
- Diagnose mechanical malfunctions and damages for leasing and rental vehicles.
CUSTOMER SERVICE ASSOCIATE
Wawa
06.2015 - 09.2018
- Responded quickly to meet customer needs and resolve problems
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Participated in ongoing training to enhance own job skills and knowledge.
Education
HIGH SCHOOL DIPLOMA -
Burlington County Institute of Technology
Westampton, NJ06.2015
Skills
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Policy and Procedure Adherence
- Good Communication Skills
- Resolving Complex Issues
- Excellent Attention to Detail
- Service Recommendations
Certification
Nocti Certification, Small Animal Science
Coursework
Small Animal Science
Volunteer Experience
JUNIOR VETERINARIAN ATTENDEE, Pennsauken Animal Hospital, Pennsauken, NJ, 03/01/15, 03/01/15, Prep for minor and major surgeries while being supervised, Animal physical check ups before and after surgery, Major attention to detail and ability to focus under high pressure situations, Data Entry and efficient keyboard skills
Timeline
Forklift Operator
Simon & Schuster
02.2023 - Current
SENIOR CUSTOMER SERVICE REPRESENTATIVE
Penske Truck Leasing
07.2018 - 01.2023
CUSTOMER SERVICE ASSOCIATE
Wawa
06.2015 - 09.2018
HIGH SCHOOL DIPLOMA -
Burlington County Institute of Technology
Nocti Certification, Small Animal Science
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