Shawn Wheeler
Deltona,FL
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Public Safety Lead
Central Florida Zoo
08.2021 - Current
- Promoted a culture of safety awareness among employees through ongoing education initiatives.
- Handled sensitive information with discretion while investigating incidents involving employees or visitors.
- Utilized advanced surveillance equipment to monitor high-risk areas, contributing to reduced crime rates.
Surveillance Lead
Delaware North
02.2019 - 05.2021
- Developed and executed strategic plans for process improvement, driving operational excellence across the organization.
- Fostered culture of open communication and collaboration, which was crucial for successful implementation of lean principles.
- Safeguarded company assets by enforcing strict security protocols and regularly monitoring surveillance systems.
Security Supervisor
Rockwell Security
08.2017 - 02.2019
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
Technical Specialist
Sears Home Services
02.2014 - 08.2017
- Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
- By continuously updating personal knowledge of industry trends, provided relevant solutions tailored to clients'' needs.
- To track progress on open cases and ensure timely follow-ups, diligently documented all interactions with customers in CRM system.
Education
Bachelor of Science - Business Administration
NUC University
Orlando, FL12.2024
Police Academy - Basic Law Enforcement (BLE) Class 93
Daytona State College
Daytona Beach, FL05.2021
Skills
- Adaptability and flexibility
- Customer service
- Daily incident reporting
- Safety and security regulations
- Surveillance equipment operation
- Problem-solving
- Active listening
- Team collaboration
- Time management
- Critical thinking
Certification
- CPR / AED / First Aid
- Unarmed Security Officer, D 1701185
- Armed Security Officer, G 1700995
Awards
- Earn Trust: Providing reliable support to fellow co-workers.
- Be Authentic: Excellence in group work.
Timeline
Public Safety Lead
Central Florida Zoo
08.2021 - Current
Surveillance Lead
Delaware North
02.2019 - 05.2021
Security Supervisor
Rockwell Security
08.2017 - 02.2019
Technical Specialist
Sears Home Services
02.2014 - 08.2017
Police Academy - Basic Law Enforcement (BLE) Class 93
Daytona State College
Bachelor of Science - Business Administration
NUC University
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