Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachael Freeman

15 Bremen Road Manchester,CT

Summary

Dynamic Lead Public Safety Dispatcher with extensive experience at the Manchester Police Department, excelling in high-pressure environments. Proven expertise in computer-aided dispatch and effective communication, successfully coordinating emergency responses. Recognized for training new staff and maintaining professionalism, ensuring optimal team performance and public safety.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Public Safety Dispatcher

Town of Manchester
Manchester, CT
10.2019 - Current
  • Answered 911 calls, entered data, and dispatched personnel to appropriate locations.
  • Operated radio communication systems to efficiently dispatch emergency services.
  • Monitored multiple emergency lines for incoming calls and alerts.
  • Coordinated incident responses with police, fire, and medical personnel.
  • Managed high-stress situations while ensuring clear communication.
  • Utilized GIS and GPS mapping software to direct responders during emergencies.
  • Assisted investigations by providing information from various databases.
  • Certified Training Officer - Trained new dispatch staff on established protocols and procedures.
  • Shift Lead - Maintained shift schedule book and time off requests

Ambulance Dispatcher

Brewster Ambulance Service
Weymouth, Massachusetts
10.2018 - 10.2019
  • Coordinated emergency response teams for efficient patient transport and care.
  • Managed communication between dispatch and ambulance crews in high-pressure environments.
  • Processed emergency calls to assess urgency and dispatched appropriate personnel.
  • Utilized computer-aided dispatch systems to track units and routes effectively.
  • Proficiently navigated Emergency Medical Dispatch program to assess and disseminate prearrival instructions for medical emergencies.

Transportation Security Officer

Department of Homeland Security
Boston, Massachusetts
04.2017 - 10.2018
  • Screened passengers and baggage for prohibited items and security threats.
  • Enforced transportation security regulations consistently to maintain safety standards.
  • Reviewed IDs and documentation to verify personal information and detect fraud.
  • Provided exceptional customer service while ensuring passenger adherence to regulations.

Education

Master of Arts - Criminal Justice

Boston University
Boston, MA
05-2018

Bachelor of Arts - Criminal Justice

Curry College
Milton, MA
05-2015

Skills

  • Computer-aided dispatch
  • Effective communication
  • Team leadership
  • Situational awareness
  • Training and mentoring
  • Professionalism and integrity
  • Call prioritization
  • Dependability and responsibility
  • Interpersonal skills
  • Adaptability and flexibility
  • Multitasking abilities
  • Active listening

Certification

  • Certified Public Safety Telecommunicator for State of Connecticut- 2025
  • Emergency Medical Dispatch Quality Assurance- 2024
  • Certified Training Officer- 2023

Timeline

Lead Public Safety Dispatcher

Town of Manchester
10.2019 - Current

Ambulance Dispatcher

Brewster Ambulance Service
10.2018 - 10.2019

Transportation Security Officer

Department of Homeland Security
04.2017 - 10.2018

Master of Arts - Criminal Justice

Boston University

Bachelor of Arts - Criminal Justice

Curry College

Similar Profiles

CREATE PROFILE