Kelly Ostello
South San Francisco,CA
Summary
Public Safety Dispatcher with eight years of experience coordinating emergency and non-emergency communications in high-pressure environments. Skilled in handling multi-line phone systems, radio dispatch operations, and prioritizing critical incidents while maintaining accuracy and professionalism. Strong knowledge of emergency response procedures & computer-aided dispatch systems (RIMS). Tactical dispatcher who is trained with experience supporting tactical operations along with critical incident coordination. Communications Training Officer who is responsible for mentoring new dispatch personnel and ensuring compliance with departmental procedures and communication standards. Recognized for calm decision-making and effective multitasking. Committed to maintaining confidentiality, situational awareness, and efficient coordination during emergency operations.
Overview
1
1
Certification
5
5
years of post-secondary education
14
14
years of professional experience
Work History
Public Safety Dispatcher
City of South San Francisco
South San Francisco, CA
12.2017 - Current
- Received emergency calls and assessed situations for immediate response.
- Monitored radio communications for updates and relayed critical information.
- Utilized computer-aided dispatch systems for efficient operations.
- Trained new dispatchers on protocols and communication techniques.
- Received emergency and non-emergency calls, entered data into the computer system, and dispatched personnel to appropriate locations.
Head Coach
Slainte Volleyball Club
07.2012 - 07.2014
- Developed training programs for players of varying skill levels.
- Oversaw team practices and provided real-time feedback.
- Coordinated travel arrangements for regional tournaments.
Education
Bachelor of Arts - Liberal Studies
San Francisco State University
San Francisco, CA 09.2011 - 06.2016
Sacred Heart Cathedral Preparatory
Skills
- Computer-aided dispatch
- Radio communication
- Situation assessment
- Problem solving
- Memory retention
- Critical thinker
- Decision making
- Attention to detail
- Highly effective communication
- Proficient in RIMS
Certification
- POST Basic, Intermediate, and Advanced
- Tactical Dispatcher
- Communications Training Officer
- Warrant Clerk
- 911-4-Kids
- Mentor Program
Accomplishments
- Veterans of Foreign Affairs Award
- Captain’s Award
Timeline
Public Safety Dispatcher
City of South San Francisco
12.2017 - Current
Head Coach
Slainte Volleyball Club
07.2012 - 07.2014
Bachelor of Arts - Liberal Studies
San Francisco State University
09.2011 - 06.2016
Sacred Heart Cathedral Preparatory